Our company is looking for a Customer Support Operator to handle Restaurant Online Ordering issues that arise for our company on the weekends. ? We are initially looking to try have one person support us on Monday to Sunday from 7am to 3 pm or 3pm to 10pm Pacific Standard Time.
The Customer Support Operator must be able to speak and read English Fluently and have an Internet or regular phone available to them either through Skype, or other technology that runs over a broadband Internet Connection. ? The Operator will monitor orders in our orders Queue and ensure the orders complete successfully. ? On occasion, an order will need manually intervention and the system will email an alert to the operator and then the operator will have to call up the? Restaurant? and double check with them to make sure they got the order. ?
Most times when intervention is needed, the Operator simply confirms the order is recieved successfully and the Client failed to confirm the receipt through the automated system. ? Occasionally, the order will need to be resent ? and the Operator can do this from the Web Based management console. ? Sometimes, the client will ask the operator to read off the order summary which can be obtained from the Management console.
Client's may also transfer to the Operator where he/she can assist in their requests. ? The Operator will record a summary of any questions the client encountered. ? You will need an inbound line for this.
Jobs tend to peek at certain hours of the day, during the off time, we ask the operator to perform some QA ? test scripts on our Web Applications and Data Entry in between job bursts. ? On average we see 30 phone calls throughout the whole shift, most of the day one an hour with a peak of 10 an hour around dinner time.