Concluído

296822 Helpdesk in PHP

Well we've seen it here before - basically a Perldesk clone...

Client Area Features

o Multiple Language Support

o Ability to assign a priority for the request

o View support request history

o Flood Prevention for incoming emails, this only allows a user to submit a request every x seconds.

o Searchable Knowledge Base (managed by staff members) this will be tied into a FAQ manager we have

* Staff Area Features

o Performance Tracking, staff members can view the % of calls they have closed

o Rating Performance, users can rate how helpful a staff member was allowing satisfaction reporting in the administration

o Private Staff notes can be set on help desk requests, so that users cannot view them

o Assign requests to other departments or staff members

o Staff Members can view/attach files when responding to user requests.

o Easy call display, showing Emergency, new and open requests

o Predefined response templates

o Knowledge Base management - tie into a FAQ Manager we have

o Ticket notifications

* Administration Area Features

o Change layout via the template editor

o User Management, including the ability to create user accounts

o Manage Staff, view staff members performance and response time

o Ticket Overview

o Create an unlimited number of support categories

o E-mail All Users

o E-mail All Staff Members

o Search Customers

o View online/active staff members

o Customize the whole design via the templates very easily

o Edit the email response templates

Habilidades: Vale Tudo, PHP

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Acerca do Empregador:
( 24 comentários )

ID do Projeto: #2043081

Concedido a:

splashingmedia

Will create this script to your specifications and with your satisfaction.

$100 USD em 15 dias
(0 Comentários)
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