*******Please take a look at the attached document for more details.*****
The Help Desk Software is a SaaS (Software as a Service) which allows a subscribing company (a customer of the Help Desk Software) to create a web portal which to integrate a system where the company customers can submit support tickets to be resolved by support staff members and a support forum (that can be seen as a public knowledge base, FAQs) where the company customers the company support staff members can collaborate online.
1) All deliverables will be considered "work made for hire" under U.S. Copyright law. Employer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the employer on the site per the worker's Worker Legal Agreement).
2) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
3) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Employer's environment--Deliverables must be installed by the Worker in ready-to-run condition in the Employer's environment.
b) For all others including desktop software or software the employer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this project.
[url removed, login to view] MVC as development framework, Visual Studio 2010 as development tool and .NET 4.0 as target platform.
The managed server where the application will be installed will be a 64-bit Windows 2008 server.
The database server will SQL Server 2008 which allows the creation of full text indexes used to for a full text search of forums.
The mail server will be MailEnable Enterprise.
Rebex Mail for .NET can be optionally used to read and parse email messages through POP3.
MagicSpam for MailEnable will be used in front of the MailEnable mail server to filter most of the spam messages. The messages passing this filter will go into the MmailEnable spam filter. The spam messages identified by MailEnable will be marked with a special header and the tickets created for these messages will go into a suspended state.
Paypal will be used as payments processor for the Help Desk subscriptions management.