Finished product must contain all features and functionality of the product as offered by [url removed, login to view]
A demo is available at their site as well as a Flash-view of the demo at: [url removed, login to view]
Code must be Classic ASP and VB for the parts that reside within the front-end web page code.
The admin must run as a program rather than in a browser window. I want to have the optopn to keep the program in my systray similar to Yahoo Messenger or AIM.
I want an option to turn on/off alerts when a visitor enters the site and when a chat session has been initiated.
**- Proactive Chat and Help Buttons**
**- Real-time site monitoring**
**- Chat note on each session**
**- Web Page Redirection**
**- Customizable away messages**
**- Chat buttons on site and emails Canned messages and URLs**
**- Pushing pictures during the chat**
**- Chat transcripts - Multiple Chat Sessions**
**- Ability to transfer chats to other agents**
**- Ability to generate the the code for the ONLINE and AWAY buttons to be placed on the webpage.
**- Ability to install on another machine and have multiple operators to work at the same time. Able to support up to 3 concurrent operators
- Must be independant of any other servers than my own.
-Chat icon and window must be customizable by me. I want to be able to change the look or at least the logo.
-Admin must have the option to save the chat text to SQL Server 2000 database.
Be sure that you understand how LivePerson operates. I do not want a Meta-refreshed chat window.
Support, updates and/or bug fixes for 90 days is required. Problems must he handled within 24 hours. Status reports must be posted every 3 days during programming phase.
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Installation package that will install the software (in ready-to-run condition) on the platform(s) specified in this bid request. 3) Complete ownership and distribution copyrights to all work purchased.
Must run on Windows XP or 2000 OS and compatible with IE and Netscape browsers 4.0 and up.