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web telephone callback system

we are familiar with the services offered by [url removed, login to view] where a user can enter onto a website their phone number, and their systems will dial the customers phone number, and dial our phone number and conference them automatically at a rate of 13c/minute.

Our problem with this is not just the cost of 13c/minute, but that there is no interface beteween their systems and my telephone system queue/ACD/call holding groups. They dont know when we're ready for a new call or when the customers just going to hold, esentially it's just the same thing as the customer calling our 800# and holding. We need a system that will allow the customer to receive the phone call only when we are ready.

We want to find a way to actually dial the calls by using two or more paid softphone pc services such as [url removed, login to view]'s softphone (preferred), or by using one or more modems connecting land line standard telephone lines (vonage lines).

Using either three way calling services or two phone lines conferenced/paired we need to trigger the system to:

Dial the customers phone # in queue.

Dial our local phone number.

I'm sure this automated dialing can be accomplished through some companies soft phone API documentation (doesnt need to be [url removed, login to view], if you have any recommendations). If not perhaps we can use multiple sound cards, audio in and out manipulation, etc. Quality is a concern and should be taken into consideration.

We need to trigger the system to take the next call waiting in queue. Simplisitically, we can just create a web interface that displays the calls that are pending and how long they've been waiting, etc, and trigger each call to be delivered through a web interface manually when we are ready for a new call.

*** Or ***, ideally I have different analog method. Currently our phone system uses analog digital announcers to tell the customer when they are holding "please continue holding, we will be with you shortly..." intermittently every minute between hold music. These digital announcers (an example of a simple digital announcer is here: [url removed, login to view]) plays this greeting every time the line to them is dialed (which the phone system automatically dials into periodically in queue). When the digital announcer is dialed and is playing its recording to the telephone line the content of the audio on the digital announcer can also be heard through the external telephone jack line connected to it. We can connect that to a modem and have the modem listen in for the audio being played (or most likely a off hook tone). When there is a period of 2 minutes when the audio is NOT played a call can be triggered. (when their is no digital announcer activity, there are no calls in the ACD call holding queue.)

If that is too complicated (expensive) we can fall back on the former method (web interface) for triggering a new call.

The system should be able to handle 2 or more simultaneous. telephone conferences, preferably more depending on performance. If it is thought a modem implementation for the dial-out calling would make better use of hardware resources for more simultaneous connections (EASILY over using softpc with good hardware) I dont have a problem with that (connecting several modems to one computer).

the web features we require are all that will enable us to have a customer enter their phone number on a website requesting a call back either generically or with specific product interest/notes attached and put into a queue for call back.

we have multiple departments such as sales, customer service, billing, consutling, etc. so the web application needs to support multiple departments. IE. The "sales" department will call our local phone # 718-555-1111 whereas the "customer service" department will call our local phone # 718-555-2222, thus connecting them with the different departments.

we need to be able to actively view and maintain the que; removing users from queue, force ending calls, adding notes, etc. the system should keep track and log all dialed calls, time spent-duration. we need to be able to block certain phone numbers, area codoes, or prefixes from being dialed.

pmb me with questions

Habilidades: .NET, Programação C, Java, PHP, Visual Basic

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Acerca do Empregador:
( 19 comentários ) brooklyn, United States

ID do Projeto: #20383

14 freelancers are bidding on average $877 for this job


Plz check PMB

$950 USD in 15 dias
(11 Comentários)

Dear Sirs! We've gone through your description and are ready to create a web telephone callback system with all the features you require. Our company has been in the sphere of web development and programming for 10 yea Mais

$1000 USD in 35 dias
(4 Comentários)

We will doing all that you want (and more... :-))). Quickly, Professional, Quality - our answer you and your organization. There are questions?

$780 USD in 20 dias
(6 Comentários)

Hi, We take this opportunity to introduce ourselves as Vyas Infotech Private Limited, ISO 9001:2000, 14001 Certified IT Solution Provider Company based at Ahmedabad, India. Though we are new at Getafreelancer, we are Mais

$600 USD in 30 dias
(13 Comentários)

InfogateSoftware is the only ISO 9001 certified company listed here. We are in the field since 1998. We have a large and highly experienced team of Programmers, designers, technical writers and others to do your work i Mais

$800 USD in 30 dias
(11 Comentários)

Dear Sir/ Madam, We got extremely interested in the project proposed by you. We are an IT company specializing in web technologies and programming. Our specialists are ready to start working on the required system str Mais

$1000 USD in 35 dias
(3 Comentários)

Hello sir, I understand your requirements. i would like to say you that we are still working for the same kind of project. we are making the clone of [url removed, login to view] and also can develop this project but the price for Mais

$1000 USD in 40 dias
(4 Comentários)

Our bid is for really very high quality work for your web telephone callback system that will be made to be upgradable in case you need some upgrades in future. We will always be available for upgrades. Our bid include Mais

$900 USD in 20 dias
(4 Comentários)

please see pmb for details

$1000 USD in 18 dias
(2 Comentários)

Dear Customers, IM Technologies involved in developing products and giving service for the leading service providers. Our team is expertise in Microsoft Technologies. We will give you a cost effective solution on ti Mais

$500 USD in 30 dias
(1 Comentário)

Time is money and expectations are high. We deliver exceptional talent in design concept, strategy development and digital implementation. We balance efficiency and affordability for visual excellence

$850 USD in 20 dias
(0 Comentários)

Hello Sir, I go through very well your specification that you have been specified over here. We grab your idea and surely give you the call back application as per your needs. Please open PMB for further discussions an Mais

$900 USD in 30 dias
(0 Comentários)

Hello, I have wide area experience in open source technology like php/c++/linux/so files/fusebox AND WINDOW based ASP,COM,DCOM,MTS,VB,VC++,.NET. Beside this i have exp. development of the IVR and VOIP System. Ple Mais

$1000 USD in 25 dias
(0 Comentários)

Hi, We have a php team that have developed clones of site like alibaba, ebay, getafreelancer, jobsite and many more. They have also develpped a WAP and WEB based site. We can give you demo of all the sites on our ser Mais

$600 USD in 30 dias
(0 Comentários)

We have our own products in linux based LAN [url removed, login to view] we have experience in streaming media [url removed, login to view] we feel the development cost incurred will be more than the specified .Anyway we welcome an open discussion. Mais

$1000 USD in 30 dias
(1 Comentário)