Encerrado

Unicenter Service Desk Integration with Cosmocom Cosmocall

As a background, Cosmocall receives all request via email, voice mail, or voice call. When a call center agent accepts or aknowledges the request, Cosmocall will launch the scratch pad screen in Service and shall the following information, to wit:

if Voice call, Cosmocall to pass caller id, type of call (i.e. call) and ivr option.

if voice mail, cosmocall to pass type of call (i.e. voice mail) and ivr option

if email, cosmocall to pass type of call (i.e. email), sender's email address (if possible), and content of email (if possible)

## Deliverables

1) Complete and fully-functional working integration program(s)

## Platform

windows

Habilidades: Programação C, Engenharia, Java, MySQL, PHP, Arquitetura de software, Teste de Software

Ver mais: scratch programming, programming scratch, programming center, php programming service, call center address, wit, service center, ivr voice, desk, caller id, call center agent, service via, service request, email sender service, php request sender, agent programming, desk integration, programming caller, launch pad windows, program caller, ivr call center, cosmocom, voice call php, ivr platform, ivr programming

Acerca do Empregador:
( 0 comentários ) Philippines

ID do Projeto: #3018008

4 freelancers estão ofertando em média $2338 para este trabalho

saurabhguptavw

See private message.

$3400 USD in 7 dias
(41 Comentários)
6.1
symbiolinxvw

See private message.

$1700 USD in 7 dias
(1 Comentário)
4.1
sandeepjvw

See private message.

$3400 USD in 7 dias
(3 Comentários)
3.6
jonnyrovw

See private message.

$850 USD in 7 dias
(0 Comentários)
0.0