We recently purchased <[url removed, login to view]> .
We are a hosting provider and this system would allow us to set up a helpdesk for each of our resellers.
Our hosting system is designed that we have a number of reseller and each of these resellers have a number of end-users.
Each reseller would have a helpdesk running Cerberus. When an end-user visits the reseller's helpdesk, he should be able to log in without registered an account with the helpdesk. This should be done by using our hosting Control Panel API (<[url removed, login to view]>) to check if that end-user exists, if the password is correct and whether his account exists under that reseller. If so, it would automatically create that end-users account under Cerberus for that helpdesk. You can achieve this by designing your own login page or customize Cerberus's code
Another modification needed is that there should be a special admin page. Through this admin page, it would show all helpdesks with pending tickets, see how many tickets are pending, and what is the average age of the tickets submitted. A link to log into that helpdesk should also be provided.
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).