Helpdesk software

We are looking to have a helpdesk developed that matches the functions and features of <[url removed, login to view]>.

Log all customer support issues

Prioritize all trouble tickets by status

Filter email from POP accounts

Filter Email Using Sendmail and Qmail

Send mass HTML email to users

User management area

Keep history of all resolved tickets

Assign tickets to multiple departments

Manage customer profile and logins

Customize the support trouble ticket

Set priority based ticket subject

Customizable Interface

Knowledge base

downloads area

and troubleshooter feature

## Deliverables

1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.

2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):

a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.

b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.

3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).

## Platform

linux/unix and compatible with all major browsers.

Habilidades: Engenharia, MySQL, PHP, Arquitetura de software, Teste de Software

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Acerca do Empregador:
( 1 comentário ) sunbury, United States

ID do Projeto: #2970424

5 freelancers are bidding on average $1428 for this job


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