Encerrado

max 1h fix - Magento frontend customer login doesn’t work and loops back to login with no message

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Orçamento
$10 - $30 USD
Total de Ofertas
9
Descrição do Projeto

Quite a few of our store users on [url removed, login to view] are reporting this issue on multiple browsers.

They try and login and cannot, they are simply looped back to the login page with no explanation whatsoever, no number of tries makes it work. This is only happening to certain users and is random, but it makes the store unusable for them.

We've recently experienced it a couple of times ourselves, once in firefox, once in chrome, but have not been able to replicate it on demand.

We have probably installed an extension which uses a kind of cookie rewrite. We have set cookie domain in backend to .[url removed, login to view], so you should have a look at our cookies in the browser and check if they are really valid.

These are the login pages:

[url removed, login to view]

OR [url removed, login to view] once you've placed a product in the cart and click on the CLIENT INREGISTRAT (registered client) tab.

An example of a user is:

biancatheodoru(at)[url removed, login to view]

password: bianca

As we said before, cookie Domain is correctly set to “.[url removed, login to view]” through the Admin Panel and the solution to the problem is probably to avoid cookie domain getting set as “.[url removed, login to view]”

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