Help Center Live/OSTicket

We’re using Help Center Live with the OSTicket module. Need an experience programmer to improve on the code and add features.

1. Ticket generation through POP or PIPE

2. Integrated knowledgebase so that service agents can look up and search for answers while responding or chatting with customers

3. Ticket assignment through 1. email parser and department rule (automatic) 2. manual

4. Ability for unresolved live chat issues to be converted into tickets

5. Better integration of OSTicket with Help Center Live so that OsTicket is not a stand-alone module. Integration of the two databases.

6. VoIP phone support

With the improvements stated above, this customer service platform should offer support 3 ways: 1. email/tickets 2. live chat 3. phone support

1. Make a desktop application to allow remote agents to access the chat and ticket functions of this customer service software.
2. VoIP. PBX phone support (route different IP phone extensions, for example, Vonage or Packet8 to the desktop application)

What we want is a combination of msn messenger, skype and www.supporttrio.com.

With the improvements stated above, this customer service platform should offer customer support 3 ways: 1. email/tickets 2. live chat 3. phone support through our admin website or an installed desktop application

*Project needs to be delivered within 20 days.
**You may also use an oracle database for your development if you want.

Programmers may choose to develop their own program. Use whatever scripts you want as long as they accomplish the requirements stated above. We don't have to stick with osticket or helpdesk live.

Habilidades: Java, Perl, PHP

Veja mais: live osticket, search improvements, improvements code, help php, customer service platform, osticket module help center live, osticket email ticket generation, osticket help center live integration, osticket integration help live center, osticket help center live, osticket desktop, helpcenterlive osticket, osticket otros, live chat issues solutions, support live, support help, live customer service, live chat customer service, help & manual, cgi programmer, service center, Pipe, perl parser, Live, live support

Acerca do Empregador:
( 1 comentário ) Taipei, Taiwan

ID do Projeto: #26729

16 freelancers estão ofertando em média $869 para esse trabalho


view pm for a help desk system we have developed.

$1000 USD in 7 dias
(412 Comentários)

Our bid is for really very high quality work for your Help Center Live/OSTicket that will be made to be upgradable in case you need some upgrades in future. We will always be available for upgrades. Our bid includes si Mais

$1000 USD in 20 dias
(66 Comentários)

Dear Sirs! We got your idea and are ready to cooperate with you. We are an IT-company with more than 10 years of experience in the sphere. Please, contact us via PMB to discuss the details of our cooperation and we' Mais

$1000 USD in 30 dias
(3 Comentários)

Please See PMB.

$800 USD in 40 dias
(5 Comentários)

Greetings, Some information about our company: Vastal I-Tech is one of the leading web solutions provider to more than 200 trusted clients and growing daily. We started our business in 1999 and since than we hav Mais

$800 USD in 15 dias
(34 Comentários)

Hello, We have examined your request and would be glad to handle the project proposed. More than 7 years of experience in the field of web technologies and programming help us solve similar issues in the shortest t Mais

$1000 USD in 30 dias
(2 Comentários)

Hello! 100% guaranteed of high quality and professional work, as we are the experts in web and programming. Our company has been in the sphere of webdesign and programming for 7 years already, always providing its clie Mais

$800 USD in 7 dias
(1 Comentário)

Hi, We have experience in working on these modules. AT present we are working on 'LiveHelp' project which is also similar to this, please check my profile. Be assured of quality delivery in time every time from us Mais

$990 USD in 30 dias
(1 Comentário)

pl see pmb for details

$998 USD in 18 dias
(1 Comentário)

it can be done

$900 USD in 22 dias
(1 Comentário)

Hello!! We have gone through the project information and we are very much interested in working and having a long term relationship with you. We can meet your requirements. We have good and talented team of Desig Mais

$990 USD in 15 dias
(1 Comentário)

Your work will be done satisfactorily .Please send details for more discussion.

$300 USD in 30 dias
(1 Comentário)

We can complete Jobworks with International Standards.

$1000 USD in 12 dias
(0 Comentários)

Please, see the PMB !

$400 USD em 1 dia
(0 Comentários)

Please see PMB and let us start a new business relation.

$1000 USD em 1 dia
(0 Comentários)

will give you best solutions

$920 USD in 35 dias
(0 Comentários)