Small Live Help System

We are looking for a company to develop a small Live Help system for us. This system will focus on our operator contacting our Website visitors. (Unlike most live help systems where the visitor contacts the operator.) It must have the following functionality: 1) Monitor our Web site activity in real time. See all the visitors on our site, which Web site they are coming from, which page they are visiting, the time they spend on our site, the browser they are using.... All in real time. 2) The operator should be able to innitiate contact the visitors using a chat feature. 3) There should be a feature to permit visitors to contact the operator by clicking a button on the site. Again, number 3 is a secondary concern. Number 1 and 2 are the important items. The system should not require much of a download on the visitor's part. The operator interface should be Web-based and permit multiple operators. Ideally, we are looking for a system that can be used on both Windows and Unix-based servers. The system should be easy to install and run. ## Deliverables Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. Complete copyrights to all work purchased. ## Platform Windows Unix