This is a membership website. It requires an opt-in page which will collect the visitor's email address and first name. There will be a button at the bottom of the page? which will send the visitor to a sales letter page. The sales letter page will solicit the visitor to join the coaching program several times. If the visitor registers the browser will redirect to a Pay Pal payment page. After the visitor pays, the Pay Pal page will direct that person to return to the merchant. A thank you page will appear and the database will be automatically updated to 'active'. An autoresponder email with follow up instructions including how to cancel the membership? will be be forwarded to the visitor.
At the bottom of the home page will be the 'contact us' link as well as the links for several disclaimers and customer service.
If a client sends us an email with 'cancel my coaching' in the subject line, this email will trigger a match up in the database between the email address in the database and the email address in the 'from' line of the incoming email. The database status is automatically set to 'cancelled'.
An autoresponder email is forwarded to the client? notifying them of the cancellation. Our staff should also be cc'ed on the cancellation.