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Helpdesk for Zen Cart

In an effort to revamp our customer service, we require a Helpdesk to be customized to our requirements and installed on our website, which is run on Zen Cart. We are aware that many ready-made solutions exist, however we have several requirements in order to allow us to manage the finished solution efficiently.

The model that we have selected for our Helpdesk is from [url removed, login to view] and can be seen at [url removed, login to view]

The motivation for this project is that we currently waste of time answering basic customer queries, which could be easily answered via a knowledge base. This amounts of approximiately 70% of our time on a daily basis.

Looking at the [url removed, login to view] model, you can see that there is no obvious "email us" option on the website. Therefore, the customer is encouraged to read the available information and therefore reduce the number of routine enquiries we receive.

Our solution should allow us to develop a knowledge base, as at [url removed, login to view], where we can display categories of problems (current orders, new orders, returns, website issues, etc) and then detailed answers to the most common problems.

It should still be possible for the user to ask us a question, but only after they have read the available information.

Furthermore, from a back office point of view, we would like the "tickets" submitted by customers to be filtered by category, or perhaps even sub-category. This will allow us to allocate staff to different categories to allow us to speed up our response time.

We require a solution to be designed (there may already be a readymade one, we're not sure). We need to see a working model and then we need it installed on our website, which is run on Zen Cart.

If you want to be successful in your bid, you should first study the [url removed, login to view] system and then give us a custom response, telling us how you will tackle the project. If you do not provide a custom response, your reply will be ignored.

Habilidades: PHP, Instalação de Script, Design de Sites

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Acerca do Empregador:
( 0 comentários ) Glasgow, United Kingdom

ID do Projeto: #157939

16 freelancers estão ofertando em média $931 para este trabalho

siddhartha1

Hi, can do it and are ready to start,thanx

$1200 USD in 30 dias
(47 Comentários)
7.8
Georgia

I can do the helpdesk according to [url removed, login to view] model. Please let me know deadline of the project. It's most important in this case.

$800 USD in 30 dias
(93 Comentários)
7.3
Properbouncetech

Dear Client, Thank you for taking out your priceless time in reading my bid!We have gone through your" Helpdesk for Zen Cart"project requirements and we believe to deliver it within the judged time [url removed, login to view] team con Mais

$1500 USD in 45 dias
(62 Comentários)
7.1
websoftech

plz check PMB

$1000 USD in 30 dias
(9 Comentários)
7.0
webapplication

Hi, I have gone through your requirements very thoroughly and I would be pleased to work, this seems like my ideal project. As I am passionate about developing web applications to clients precise requirements. Please v Mais

$1000 USD in 20 dias
(17 Comentários)
7.0
websoftinfo

Hi, we are very [url removed, login to view] have gone through wit the requirements you pasted in your description. We can easily do it with our expertise. we will provide your project with reqiured language. we will provide you regu Mais

$1500 USD in 45 dias
(76 Comentários)
6.6
oscexpert

as per PMB

$800 USD in 15 dias
(30 Comentários)
6.5
vindhyavart

let's start :)

$900 USD in 18 dias
(68 Comentários)
6.2
sonelandmartin

Hello airdrieunited, we are a team of a web developer and web designer with experience in making dynamic web applications. We offer you a quick & efficient solution for a fit price.

$400 USD in 4 dias
(52 Comentários)
5.7
kimma

I am ready to start.

$500 USD in 15 dias
(9 Comentários)
5.1
todaybiz

Hi, We have already done the similar project. Pls checkout our PM.

$1200 USD in 25 dias
(2 Comentários)
3.9
SoftIndianMinds

Please check PM for further details. Thanks.

$800 USD in 20 dias
(2 Comentários)
2.6
UkrainianSoft

I can realise it, but I need some additional information regarding task and please check PM. I am developing a software similar to this one.

$300 USD in 3 dias
(3 Comentários)
1.0
webpromaster

Hi, I would be glad to work with you. I exactly understand all your requirements, ready to start working right now. Your Helpdesk will be the same as [url removed, login to view] has, with all their futures, such as categories of pro Mais

$500 USD in 20 dias
(0 Comentários)
0.0
svadnere

I am working on the same, I will complete your work in 4 days.. And having experience on the same.. Thanks

$1000 USD in 4 dias
(0 Comentários)
0.0
xtype

important.... please see message board

$1500 USD in 20 dias
(0 Comentários)
0.0