Your job is to improve an existing PHP+MySQL based simple customer care Ticket System. You can see the ticket system in production use in: [url removed, login to view] The person who wins the bid, will receive the full PHP source codes in order to work with them. The selected coder will not be given server access, therefore ability to test the system with coder's own test system is a must. Please see the attached file for the detailed specification what improvements must be made.
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
Web server, php and mysql