Require a SIP Softphone application for telephone agents to download and install on Windows allowing them to use a computer headset to receive and make phone calls. The application will also require the ability to view their desktop, whether this be via taking a screen shot on request and submitting it to? a URL, or via using a process similar to VNC. Taking control of the PC is **NOT** required. Users should login using their website API credentials, the application should contact a specific URL with these credentials using HTTPS and we will return the SIP credentials to enable their connection to our Asterisk server.
There must be a nice easy GUI interface, with a toaster that appears at the bottom with an "Accept" button when a call comes in. It must ring with an audio file and bring the application to the front of the computer.
The application must be able to run from the taskbar when minimized.
The VoIP application will require a couple of other buttons which will simply invoke a URL call, needing an alert of the content received when the button is pressed.
There must be an audio setup wizard to ensure headset clarity.
I have no problems with already made SDK's being used in this project.