Right now we have 2 small hotel 2 ? in approximately 30/40 each? of portals booking online.?
the program must connect with all portals and capture the information of the new reservation and of the guest
1) Send an email to the customer containing information (customizable), ask the customer to confirm explicitly the information you input (especially the policy of cancellation). This email must be sent every x days (configurable) and must stop send email if the customer responds.?
2) ? included in our back office.?
3) Check our back office for any warnings if we're full,? it must connect to our channel manager and close the rooms for the dates that we are full. (also runs on Internet)4) Be aware that the various portals can also receive cancellations or changes.?
We receive too many emails of Information request, would be very handy to have a system which responds automatically by interpreting the information the customer requires, or if it is too complicated, answer to the customer with a link to a form so that we can then understand what the customer wants, and then automatically sends a quote for the required residence according to a list inserted.