This project is to create an IBM Websphere (or Lotus Sametime based) Online real-time support ability that includes site monitoring, live chat, and other features and functionality similar to (VersaChat Standard) ? <[url removed, login to view]>, with no? limitations on number of Operators or Departments.?
VersaChat is an example of the live online support capabilities that the final deliverables must address and IncidentMonitor contains all the functionality that the final deliverable must address regarding support incident tracking.? The URL's have been provided.