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Customer Service Platform

There are many support online platform that offer Online Support Ticketing system like Zendesk, Respond io, LiveChat. However, I am looking for a platform where can I receive my DMs from Facebook page, Instagram, and WhatsApp business in one place. I need also use a bot to direct the sender to a specific team as follow:

When a sender ' or client' send any message an auto reply will pop up asking him/ her what do you need:

1- General question, the message will redirect to the Customer Service team

2- Order, the message will redirect to Sales Operation Team

3- Complain, follow up with order, the message will redirect to Customer Happiness Officer

I have about 15 users, divided into three teams as follow:

1- Customer Service, roughly 9 agents

2- Sales Operation, around 6 agents

3- Customer Happiness Officer, 1 agent

All message will appear in Unassigned message in the platform, once one of the agent pick a message it will redirected to 'My Message'! The agent also should be able to close the message after finalizing the customer needs.

The project is urgently needed! It should be done in 24 hours! Please if you are not familiar with the scenario or platforms mentioned above, do not apply!

Thanks!

Habilidades: PHP, Design de Sites, JavaScript, Zendesk, Suporte ao Cliente

Sobre o Cliente:
( 7 comentários ) Dortmund, Germany

ID do Projeto: #33736608

37 freelancers estão ofertando em média €170 nesse trabalho

(242 Comentários)
7.9
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8.0
(119 Comentários)
7.4
(84 Comentários)
7.2
Itblast

Hello I have gone through the job description and understand that you need Customer Service Platform I am an Expert IN PHP, JAVASCRIPT with over 6 years experience in working on it Can we discuss the project and sce Mais

€140 EUR in 7 dias
(102 Comentários)
7.2
rehmatclick

Hi there, I have read your project details am ready to do this project but I have some questions to ask so please message me for other details thanks. web developer + 8Years of Experience please visit my profile for Mais

€100 EUR in 3 dias
(258 Comentários)
7.4
ridaarain1

Greeting Your project description got my attention your requirement is Customer Service website development right? I have more than 10+ years of experience in website Designing and development. I have expertise in Wor Mais

€250 EUR in 4 dias
(65 Comentários)
7.2
(155 Comentários)
6.7
BitLabs

Hello, I have gone through your outsourced requirements " Customer Service Platform " and have analyzed that I have right skills ( PHP JavaScript Website Design Customer Service Zendesk ) to execute your esteeme Mais

€140 EUR in 7 dias
(130 Comentários)
6.8
codemeg

Hi there, We'll do it full of your IDEA! We have gone through your requirement regarding Customer Service Platform design and development. Along with the same features as you want. I'll provide you with a professional Mais

€250 EUR in 15 dias
(25 Comentários)
6.4
devupfree

Hello, i have reviewed your project description and understand your requirements. I can make all your chats in 1 platform and make their a popup of auto message. You just come to inbox and share credentials. Regards Mais

€140 EUR em 1 dia
(66 Comentários)
6.2
EDGESOL

Hello, I have checked your project requirements and you want to Customer Service Platform. I have read project description that you are looking for an expert and talented Laravel developer to transfer the website to a Mais

€155 EUR in 4 dias
(46 Comentários)
5.7
Feriver

Hello there, How are you doing? Just saw your project posted. I am more than happy to discuss the task and work for you. That would be greater if I get some tasks so you can test my skill and expertise. Waiting for yo Mais

€250 EUR in 5 dias
(55 Comentários)
5.6
(19 Comentários)
5.2
Devrits

Hello! I am skilled PHP coder with skills including Customer Service, Zendesk, JavaScript, Website Design and PHP. I've been developing web applications for more than 5 years, starting back in 2013 with custom PHP/MyS Mais

€250 EUR in 2 dias
(32 Comentários)
6.1
Ridafarhat5

Hello! I have checked all of your requirements that you're looking for Customer Service Platform and I am ready to start your project right now. About me? So, I have skilled in all type of Graphic and Animation works Mais

€250 EUR in 7 dias
(16 Comentários)
4.6
RajulRao

Hi! It's Rajul, An Experienced Software Developer. I am ready to work with you, I have read your details and requirements and I am highly confident that I will deliver you the task. I am professional software engineer Mais

€200 EUR in 5 dias
(4 Comentários)
4.2
Vannouvong1983

Hello. I have done multiple jobs with PHP, Website Design, JavaScript, Zendesk, Customer Service. I am a full stack developer with 8 years of experience building web and mobile applications. For this task(Customer Serv Mais

€140 EUR in 7 dias
(3 Comentários)
3.3
webdeveloper135

Hi sir, Having read through your job posting, I was excited to discover that my skillsets and experience match your desired qualifications. I have been working with diffrent company where i was hired as head of custo Mais

€130 EUR in 7 dias
(5 Comentários)
3.2
(3 Comentários)
3.4