We are having a few issues with our custom payment plugin we had developed for PBS.
The main issue is that sometimes the customer's credit card will get charged but no order will be on our site and our site gave them a message that their order was cancelled. They then purchase again and it may or may not show up in our Hikashop admin resulting in an extra charge or multiple charges. This does not occur most of the time but it does happens lot. Our payment processor says that we need to implement more of their API show on pages 11 and 12 of their guide to let our site know the charge was approved.
The second issue with it is related to when the customer purchases what we call Firestax Points. This is basically store credit using AltaUserPoints plugin called Buy Points with Hikashop. This plugin functions fine with the bank transfer payment method that comes with Hikashop but when someone purchases points with their card it does not automatically add the points to the user's account. The only difference I can see is that when the bank transfer method is approved it shows 2 order statuses in the order status history, created and confirmed. When the credit card is approved it only shows confirmed in the order status. The way the plugin works is that when someone purchases points and the order status is set to confirmed it should add the points. However it does not and it only adds them when I change the order status from confirmed to created and back to confirmed.
I have been in communication with the developers at Hikashop, AltaUserPoints, and PBS. Any questions that may arise, we can consult these developers.
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