We are an ISP located in Canada and are looking to streamline the availability inquiry process from customers as well as go paperless with order management. We are looking for something written in PHP, and would need it to either take input from our existing Wordpress forms, or would need all new order forms.
Right now when a customer fills out our availability inquiry form on our website here: [url removed, login to view] it sends an e-mail to us and we do a manual search by their address, and then copy and paste responses for what's available and e-mail it back to them. The first part of this system would have the inquiry come through to an online portal that would allow us to do click and choose one or multiple pre-set responses depending on what's available at their address and e-mail them back to the customer through the system. The responses would also include links for them to 'Order Now' which would open a window to our product page/order form so they can place an order immediately.
Once a live order comes through, it would be visible in the portal and could then be processed. It would contain all the input from the form, all of which could be modified if necessary. Each order would have a unique tracking number and we want to be able to one click send a blank form to a customer for them to fill out and e-mail back.
Each order would contain a changeable status, New, Opened, Processing, Pending, Closed etc. and a checklist of things that need to be done for that type of order which could be ticked off as they are completed. Notes need to be added from multiple users and assigned to specific users if needed. We would also require the ability to 'push forward' an order to a specific date so that it pops back up on a specific day as needing attention.
As an admin I would need to be able to add/delete statuses, messages, checklist items etc as needed, and a user would work with the pre-set functions.
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Dear Sir, I am an expert in PHP and MySQL, I can build such Inquiry and order management with all features you want in PHP. Please respond so we discuss further. Waiting for reply, Manpreet Singh