Online Customer Message Admin

@schoudhary1553

As an experienced virtual assistant, I possess exactly the skills you are looking for. Throughout my 7-year career, I have developed the ability to handle incredibly high-stress situations while maintaining complete accuracy and professionalism in all interactions. My strong background in customer service means that I understand the weight of each message and will respond promptly, politely, and in clear Indonesian to every customer email or chat message. Moreover, I am no stranger to working remotely with multiple browser-based tools such as Zendesk, Freshdesk, and Gmail filters, which is an added advantage for your project. My proficiency in Excel and Data Entry will ensure all conversation logs are neatly organized as per the shared inbox/CRM system. Additionally, my knowledge of Web Scraping can come in handy should any additional troubleshooting or research be needed. In summary, not only do I meet every skill requirement but exceed it with my dedicated approach towards employer satisfaction. By choosing me, you can rest assured that your customers will receive the best possible support, within specified timeframes and that any escalated or unresolved issues will be diligently attended to. Let's enhance your business together by delivering a top-notch virtual administration service.

@TaiPurity

Hello dear client, As a native English speaker with a vast experience in customer support, data entry and carrying out different admin tasks, I am perfect for this position. I have excellent communication skills, keen on details and very reliable with different CRM's. You are guaranteed quality work, 100% customer satisfaction and reliability. I can work within your time zone and I'm ready to start immediately. Kindly send me a message for further discussions Warm Regards Purity Tai.

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in PHP, Data Entry, Excel, Magento, Virtual Assistant, CRM, Customer Service, Email Handling and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@pvsysgroupinc

With over 16 years of experience as a freelancer, I have successfully mastered skills that are pertinent to your project. My background in marketing, advertising, and data has helped me enhance my customer communication abilities and attention to detail, equipping me perfectly for this role as an Online Customer Message Admin. On top of that, as a sole operator, you will be working directly with me rather than being delegated to others. So rest assured, you won't have to worry about quality control or miscommunication. My availability is another advantage that makes me the perfect fit for your project. With an unwavering dedication to my clients, I am willing to adjust my hours according to your timezone to ensure no messages go unanswered for long periods of time. Lastly, while I haven't had direct experience with the specific ticketing systems you've mentioned, my wide-ranging skills in handling browser-based tools such as Google platforms have provided me with a solid technical foundation. In fact, it's worth noting that in the last three decades of my professional career, I have developed diverse web and desktop applications using many technologies - ready for any learning curve that may be needed on your project. In conclusion, I believe my wealth of experience and unwavering dedication make me the best choice for managing your customers' inquiries proficiently and attentively.

@kanika6665

Hi there! ? I’m a Virtual Admin Specialist with extensive experience in managing online customer messages, ensuring prompt and professional responses in Indonesian. As the first point of contact for buyers, I prioritize accuracy, empathy, and flawless communication. With my expertise in CRM systems and data entry, I can handle incoming emails and chat messages efficiently, tagging or escalating complex queries as needed. Meeting your deliverables, I guarantee all messages replied to within 4 hours during business hours, neatly documented in the CRM, and provide end-of-day summaries. I am adept at using browser-based tools and have worked with Zendesk, Freshdesk, and Gmail filters. Let’s ensure your customer interactions are seamless and productive. Looking forward to supporting your business! How do you envision streamlining the onboarding process for this project?

@zayertech

As an experienced virtual admin, I understand the importance of providing fast, accurate and empathetic customer service. My background in project management and AI-driven solutions, complemented by my proficiency in CRM tools, makes me adept at handling your customer messages with precision and care. Additionally, being detail-oriented, I pay meticulous attention to grammar and spelling to ensure flawless communication in Indonesian. I assure you that the moderate volume of your emails and chat messages won't slip through the cracks under my watch. My ability to use multiple browser-based tools seamlessly means I am familiar with Zendesk, Freshdesk, and Gmail filters; incorporating them won't be a problem. I am confident that my shared inbox/CRM labeling skill will aid smooth navigation across conversations for easy tracking. To further enhance your choice in considering me for this position, let me highlight my excellent time management skills. I deliver within 4 hours (during business hours), consistently. At the end of the day, I provide a brief summary noting any escalations or unresolved issues. Coupled with my stable internet connection and regular log-ins throughout the day, rest assured all deliverables will be met efficiently. Choose me to shift your project management into higher gears - let's get started!

@jinufeb14

Drawing from my extensive experience in cloud technology, I can assure you a streamlined and punctual service as your virtual assistant. I understand the value of timeliness in customer support which is why I can confidently commit to answering 100% of your incoming messages within 4 hours during business hours. My familiarity with Zendesk, Freshdesk, and Gmail filters, adds a welcome efficiency to my communication, ensuring no issue or query goes unanswered or unresolved. Moreover, my proficiency in managing large sets of data as well as my meticulous organizational skills make me uniquely equipped for the task of labeling conversation logs neatly in our shared inbox/CRM. My clients have always commended my ability to handle moderate to high volumes of work while maintaining accuracy and fluency, Ultimately, I believe that a successful virtual assistant is one who operates like an extension of the team. I will not only meet but exceed your expectations with every deliverable. Breath easy knowing that your customers will be met with empathy and quick problem-solving abilities that reflect positively on your brand. Trust me with your project; I'm ready and eager to get started!

@codefusion53

Hello. I am an experienced virtual admin fluent in Indonesian and skilled in managing customer communications across email and chat platforms. I specialize in responding promptly, politely, and accurately, ensuring that every customer interaction reflects professionalism and empathy. I have a strong track record of maintaining response times under 4 hours during business hours while keeping meticulous conversation logs. I am comfortable using browser-based tools such as Gmail, Zendesk, and Freshdesk, and I can quickly adapt to any CRM or shared inbox system you employ. I excel at escalating non-standard requests efficiently, ensuring no customer issue is overlooked. I pay close attention to brand guidelines, tone, and spelling, delivering consistent messaging across all customer touchpoints. My workflow includes logging detailed end-of-day summaries highlighting any escalations or pending issues. I am ready to start immediately after a brief onboarding session and can provide references for similar work upon request. Regards, Justin.

@Angkitgupto

Hi, I'm Angkit, a virtual assistant with 5+ years of experience, having served 50+ clients across 10+ countries. I understand you need someone to manage your inbox and chat channels in Indonesian and I'm confident I can deliver excellent results. I offer services that include promptly answering customer emails and chat messages in clear Indonesian, ensuring accuracy and empathy in all communications, and providing end-of-day summaries of escalations. You'll benefit from my team's support for handling workload and a guaranteed 24-hour response time. I am available 8 hours a day, 6 days a week, and can start immediately. Let’s connect to discuss how I can help manage your customer communications effectively. Best regards, Angkit

@jiyayadav

With more than 7 years of experience in web design and development, I am well-equipped to meet your need for a virtual admin proficient in Zendesk, Freshdesk, or Gmail filters. My focused expertise includes eCommerce web-stores, which will ensure seamless interaction with your buyers and help me manage and respond to their queries promptly and effectively. My technical skills combined with my disciplined approach will ensure that I answer every customer message within 4 hours, maintain a well-labeled conversation log in the shared inbox/CRM, and provide you with a brief end-of-day summary to keep you updated on any escalations or unresolved issues. My dedication to client satisfaction permits me to provide bug-support and maintenance services even after project completion. By choosing me for this role, you'll be getting a committed professional who values client-specific solutions and aims to help grow your business; I am excited about the prospect of becoming your technology partner for this venture and beyond!

@jessicaejele14

Hi, I specialize in Virtual Assistant, CRM, Customer Service, Data Entry, Excel, and Email Handling. I’m ready to serve as your primary operations partner to scale your customer engagement in the Indonesian market. My goal is to maximize your brand's reputation by handling the heavy lifting of real-time chat monitoring and email triage. I am highly comfortable using CRM platforms like Zendesk or Freshdesk to track every interaction, ensuring that "accuracy, empathy, and flawless spelling" happen with surgical precision so no shipping update or troubleshooting request slips through the cracks. I transform raw customer questions into helpful, polite responses, manage the "long game" of labeling and organizing the shared inbox, and maintain a real-time status sheet so you can see a clear end-of-day summary of all resolutions and escalations. I prioritize a 4-hour response window during business hours, ensuring your customers never feel ignored. Review: “Very clever. High understanding of the project… Good monitoring, follow-up and reports.” — Alain Souloumiac. https://www.freelancer.com/projects/asana/English-Speaking-Asana-Project-Assistant/reviews Would you like me to begin by reviewing your current canned replies and organizing them for quick access in your CRM? Best regards, Jessica

@saurabhforphp

Hi, i have checked your requirements and have understood. I am interested to do this job for you. With my 5 years+ of experience in web development, I can easily do this job. So for further discussions can we chat?

@ivicab6

Hello, With your project seeking a virtual admin to effectively manage your customer communications, I believe my versatile skill set in Data Engineering, Web Development, and Automation can be of great value to you. In addition to handling large volumes of data with accuracy and precision, I have successfully built automated workflows that optimize processes for businesses. With this said, I can handle your chat channels and inbox efficiently, reducing turnaround time and ensuring every query is appropriately escalated when necessary. Moreover, as a skilled data analyst, I have the ability to quickly analyze problems and come up with efficient solutions. This means not just replying to routine requests but also providing pertinent insights where relevant to enhance organizational efficiency. And the fact that I am well-versed in Zendesk, Freshdesk, and Gmail filters contributes to an added advantage in streamlining this process. Lastly, my strong commitment to meeting strict deadlines paired with my empathy and excellent communication skills make me an ideal candidate for this engagement. So, let's capitalize on my expertise to ensure that all your customers are attended to promptly in a polite and clear Indonesian manner. Let's work together to provide the exceptional experience your customers deserve! Thanks!

@adily1

Hi There, I understand you need an experienced virtual admin to manage your inbox and chat channels effectively, ensuring quick and polite responses in clear Indonesian. My expertise aligns well with your requirements for accuracy, empathy, and excellent spelling. With over 6 years of experience in Virtual Assistance, I specialize in Customer Service, Email Handling, and CRM management. I have a proven track record of managing moderate email volumes efficiently, ensuring that every customer inquiry is addressed within the stipulated timeframes. My relevant experience includes handling similar workloads and I’m comfortable working with browser-based tools. I am committed to providing timely responses, maintaining detailed conversation logs, and delivering daily summaries. You can view my portfolio here: https://www.freelancer.com/u/adily1 I look forward to the possibility of collaborating with you to enhance your customer support. Thank you, Regard Adil Yousuf

@DngPhgNam

✅Hi there, hope you are doing well! I have extensive experience as a virtual assistant managing customer inquiries across multiple platforms, ensuring every message is addressed promptly and accurately. This included working with various CRM systems where I streamlined responses and maintained organized communication logs. The most crucial aspect for this project is providing timely and empathetic responses, ensuring that no customer queries are overlooked while adhering strictly to the provided guidelines. I will manage your inbox efficiently, replying within the stipulated time frame and meticulously tagging any escalations in the CRM, guaranteeing nothing slips through the cracks. I'd like to work on this project sincerely from my confidence. Let's connect and discuss more.

@zubairmukhtar92

Hello Annieleidy18, I am ready to manage your customer inbox and chat channels efficiently in clear, polite Indonesian. I understand the importance of quick, accurate responses with empathy and flawless spelling. With a stable internet connection and the ability to log in multiple times daily, I can ensure every message is answered within 4 hours during business hours. I will neatly label conversation logs in the CRM and provide you with daily summaries highlighting any escalations or unresolved issues. Though my background is in web development, I am highly organized and experienced with CRM tools, and I quickly adapt to new workflows. I am confident in handling moderate volumes of customer queries, confirming product details, shipping status, and troubleshooting basics. The provided canned replies and brand guidelines will help me deliver consistent and professional responses from day one. Looking forward to helping maintain your excellent customer service standards. Best regards, Zubair

@Joejoe777

Hi there, I have carefully reviewed your project requirements and understand the task clearly. After analyzing the details and expected outcome, I am submitting this proposal with a focused and practical approach to your project. I propose to efficiently manage your online customer messages and emails in Indonesian. I will ensure prompt, polite, and accurate responses to customer inquiries, maintaining empathy and flawless spelling in every interaction. The primary goal is to be the first point of contact for buyers, handling standard queries and escalating complex issues appropriately using your CRM tool. I will meet the deliverables by responding to all incoming messages within 4 hours during business hours, maintaining organized conversation logs in the CRM, and providing a daily summary of escalations or unresolved matters. As an experienced virtual admin with proficiency in PHP, Magento, and customer service, I assure you of high-quality service. Let's discuss in detail through chat.

@samiacartech

Hi there, I'm Sami, an experienced virtual admin ready to be your first point of contact for buyers. I’ll manage your inbox and chat channels in clear Indonesian, with fast, polite, and accurate responses, while preserving brand tone and flawless spelling. What I’ll deliver: quick replies using your canned replies; tag escalations in your CRM and alert you when needed; maintain neatly labeled conversation logs in your shared inbox; and provide a concise end-of-day summary. I’ll log in multiple times daily to stay on top of messages, and I’ll maintain 4-hour response windows during business hours. I bring hands-on experience with Zendesk, Freshdesk, Gmail, and Magento, plus CRM, Data Entry, Excel. I’ll tailor workflows to your brand guidelines and complete the onboarding call so you can start right away. Next steps: after onboarding, I’m ready to begin immediately and aim to meet your weekly deliverables. Best regards, Sami

@bhumia28

Hello As a full-stack web developer and API integration specialist with a penchant for managing data and providing outstanding user experiences, I'm confident in my ability to excel at this virtual admin role. Although this project doesn't explicitly involve building applications or deploying on the cloud, my breadth of technical skills will play a crucial role in ensuring a seamless workflow and harnessing technology to enhance efficiency. Excelling at managing backend systems, I've worked extensively with databases, from SQL to Firebase, ensuring robust data management and preventing issues that could otherwise negatively impact customer experience. Apart from technical expertise, as a polyglot fluent in Indonesian, I'm uniquely positioned to cater to your need for clear communication in the mother tongue. Years of experience entrenches me with unyielding patience and empathy, which are vital virtues in handling customer interactions. My skilled precision when it comes to data entry combined with an unyielding commitment to delivering even the most arduous tasks on schedule make me someone you can rely on for ensuring every client query is promptly handled and correctly recorded. Best regards, Bhumi