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I need an experienced VoIP engineer to take a self-hosted PBX environment to the next level. You should feel equally at home inside VitalPBX, FusionPBX, Issabel—or be ready to recommend another open-source platform if it serves the brief better—because I want the freedom to switch or combine solutions as requirements evolve. The immediate goals are clear: • Design and fine-tune advanced call-routing logic so every inbound and outbound call reaches the right place with minimal delay. • Build granular, real-time reporting that lets me track performance by queue, agent, and campaign without relying on costly third-party services. • Bridge the PBX with my existing tools (CRM, help-desk, analytics, or any REST/Open API-friendly system) so data flows automatically and agents work from a single pane of glass. Ultimately I want full control of my call-centre stack—no lengthy contracts, no hidden carrier fees—while keeping day-to-day administration simple enough to hand over to in-house staff. Deliverables 1. A production-ready PBX instance (or cluster) running on my server or VPS of choice, fully secured and documented. 2. Tested call flows, queues, IVRs, and fail-over routes that meet the routing rules we agreed on. 3. Custom or pre-built reporting dashboards configured to show live and historical metrics. 4. Completed integrations with at least one external system (e.g., Bitrix 24, other ATS/CRM or a bespoke app) plus clear instructions for adding more. 5. A short handover session and written admin guide so I can manage extensions, trunks, and updates without outside help. If you’ve deployed or migrated multi-tenant VoIP set-ups before and can demonstrate creative problem-solving around SIP, WebRTC, and open-source telephony stacks, let’s talk.
Project ID: 40435449
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I can take full ownership of your self-hosted PBX environment and upgrade it into a production-grade, scalable VoIP system using platforms like VitalPBX, FusionPBX, or Issabel (or a hybrid Asterisk-based architecture if that better fits routing, reporting, and multi-tenant requirements), designing advanced call-routing logic for low-latency inbound/outbound handling, building real-time and historical analytics dashboards for queues/agents/campaigns without reliance on third-party tools, and implementing robust integrations with CRMs/helpdesk/REST APIs so all call data flows automatically into a unified agent workflow; I have strong experience with Asterisk-based systems, SIP trunking, WebRTC, PBX clustering, call-center architectures, and API-driven integrations, and I can deliver a hardened production deployment with secure configuration, tested IVRs/queues/failover routes, custom reporting setup, and clean documentation, along with at least one working external integration (e.g., CRM or custom app), plus a structured handover session so your in-house team can independently manage extensions, trunks, and system updates, and as a Top Rated Upwork freelancer with 25+ completed projects, I focus on stable, maintainable VoIP systems that balance advanced routing and reporting with operational simplicity.
£15 GBP in 2 days
0.0
0.0
111 freelancers are bidding on average £286 GBP for this job

I can help with this, I will deliver a hardened, production-ready PBX instance with advanced call-routing logic — inbound/outbound flows, queues, IVRs, and SIP trunk failover — plus real-time reporting dashboards and a working CRM integration with Bitrix 24. One thing I will prioritize early: setting up AMI/ARI event hooks to feed live call data directly into your dashboards and CRM without polling. This gives you true real-time metrics per queue, agent, and campaign — and makes adding future integrations straightforward since every call event is already structured and accessible via API. Questions: 1) Which PBX platform are you currently running, and is migrating to a different one on the table? 2) What is your preferred VPS provider, and do you need multi-tenant support or a single-tenant setup? Looking forward to potentially working together. Thanks, Kamran
£11 GBP in 10 days
8.4
8.4

As an experienced FULL STACK developer with a primary focus on WordPress, PHP, and API Integration, I'm confident that I can deliver exemplary results for your self-hosted PBX project. While my specialty may not be specifically in t
£500 GBP in 4 days
7.5
7.5

Having worked in the development field for over a decade, my team and I are well-versed in creating complex and highly efficient digital solutions, which makes me an ideal candidate for your self-hosted PBX project. My competency in PHP and Laravel development, as well as API integration will enable me to optimize and integrate your existing PBX environment seamlessly with your tools. Additionally, I have extensive experience in designing custom reporting systems from scratch using real-time metrics which can be tailored to suit your exact needs. I understand the importance of control and cost optimization without compromising on performance. My technical skills combined with my propensity for creative problem solving will ensure that you have complete control over your call center stack while making day-to-day administration seamless enough for non-experts. Apart from this, my team excels at security measures such as secure server deployment and documented handover sessions to empower in-house staff to manage operations without outside help.
£80 GBP in 2 days
6.9
6.9

Hello, I can help you refine and integrate your self-hosted PBX setup so routing, reporting, and system connections all work smoothly without relying on expensive services. I’ve worked across VitalPBX, FusionPBX, Issabel and similar stacks, and I can adjust or combine them based on what suits your call‑centre structure. I keep things practical and clear, focusing on solid routing logic, real‑time metrics, and clean API links to your CRM or help desk so your agents use one unified workspace. My approach aims to give you full control while keeping admin simple for your in‑house team. Thanks, Teo
£285 GBP in 7 days
6.5
6.5

Hi, you’ll get a fully controlled, self-hosted VoIP system where every call flow, queue, and integration is optimized for real-time performance, reporting accuracy, and in-house management without vendor lock-in. I’ve reviewed your requirement for an advanced PBX setup using platforms like VitalPBX, FusionPBX, or Issabel, with custom call routing, real-time analytics, and CRM/helpdesk integrations. I’ve worked on similar VoIP architectures where SIP routing logic, queue optimization, and API-driven data syncing were critical to ensuring reliable, low-latency call operations across distributed teams. I’ll design and deploy a secure PBX environment on your chosen VPS or server, configure advanced IVRs, queues, and failover routing, and implement real-time dashboards for agents, queues, and campaigns using native tools or lightweight external visualization if needed. I’ll also integrate at least one external system via API (CRM or helpdesk), ensuring call data flows automatically into your existing workflows. Full documentation and a clean admin handover will be included so your team can manage extensions, trunks, and updates independently. Do you already have a preferred CRM or should I design the integrations in a way that stays vendor-neutral for future systems? Best Regards, Fizza
£250 GBP in 5 days
5.8
5.8

Hi, I can help design, deploy, and optimize a self-hosted PBX environment that gives you full control over routing, reporting, integrations, and day-to-day call-center operations. I have strong experience with Asterisk-based platforms including VitalPBX, FusionPBX, Issabel, FreePBX, SIP trunks, IVRs, queues, failover routing, WebRTC, call recording, analytics, and API integrations. I can review your requirements and recommend the best platform, or build on your preferred stack if you already have one selected. The system will include advanced inbound and outbound call routing, queue and agent logic, IVRs, trunk configuration, secure server setup, real-time and historical reporting dashboards, and integration with your CRM, help-desk, or REST API-based tools. I will also document the setup clearly so your internal team can manage extensions, trunks, queues, updates, and basic troubleshooting without relying on third-party vendors. My focus will be stability, security, low operating cost, and a clean architecture that can scale as your call-center needs evolve. Best, Justin
£1,000 GBP in 7 days
5.7
5.7

Hi there! I'm Sufyan and I'm delighted to offer my extensive technological skill set for the optimization and integration of your self-hosted PBX. With my team's 9+ years of significant experience in software and AI development, we've been delivering end-to-end digital solutions which include VoIP deployment or migration. Our command over crucial programming languages like Python, C++, Java and JavaScript will be instrumental in fine-tuning your advanced call-routing logic, designing real-time reporting tailored to your needs and building custom integrations with systems like your CRM, help-desk software and more. Moreover, our knack for delivering fast, secure and scalable systems makes us the perfect choice for you. We aim to provide you not only with a production-ready PBX cluster but also with the tools necessary to administrate it in-house without relying on external assistance. Lastly, our previous developments involving SIP, WebRTC and open-source telephony stacks demonstrate our creative problem-solving abilities that match your project description perfectly. Let's talk more!
£255 GBP in 7 days
5.2
5.2

As an experienced VoIP Engineer with over 10 years in the field, I possess a detailed understanding of the open-source telephony stacks you mentioned—VitalPBX, FusionPBX, Issabel - and remain well-positioned to recommend alternative solutions in line with your evolving requirements. My expertise encompasses extensive work with Asterisk PBX, FreePBX, 3CX, Vodia, and Cisco CUCM,CME among others. Efficient call-routing and comprehensive reporting for your call-center are demanding tasks that require a creative problem-solver—traits I've honed throughout my career. I fully grasp the importance of seamless integration between your PBX system and existing tools such as CRM or analytics platforms to maximize productivity. This, coupled with my fluency in REST/Open API systems, will ensure swift flow of data across your ecosystem. Finally, my proficiency extends beyond the initial build; I can offer you not only a solid production-ready PBX instance but also lay down simple-to-follow guidelines allowing in-house staff to manage extensions, trunks, and updates autonomously. With me at the helm of your project, you'll have full control of your call-center stack without being tied down by protracted contracts or subjected to hidden carrier fees - all while ensuring easy day-to-day administration. Let's bridge the gap between your current setup and your desired optimized PBX environment!
£250 GBP in 5 days
5.4
5.4

Hi, We can definitely take your self hosted PBX setup to the next level using platforms like FusionPBX, VitalPBX, or Issabel depending on what fits your routing, reporting, and scaling needs best. We have experience working with SIP based systems, call routing logic, queue management, and CRM integrations, so we understand the kind of control and flexibility you are looking for. Yes, we can do this. We can design advanced call flows, IVRs, and queue logic, set up real time and historical reporting dashboards, and integrate your PBX with your CRM or any REST based system so everything runs in one connected workflow. We will also secure and document the full setup so your team can manage it easily later. Let’s have a quick meeting so I can understand your current infrastructure and call flow requirements. After that, you can decide how you want to proceed. I’ll also share my portfolio in the chat. Mughiraa
£255 GBP in 7 days
5.3
5.3

❤️Hi there ❤️ As a verified engineer, I can do your project perfect. Please check my reviews to verify my skills. Warm Regards, Ruslan
£355 GBP in 7 days
5.2
5.2

Hello [ClientFirstName], I hope you are doing well. I’m a seasoned VoIP engineer with deep hands-on experience in self-hosted PBX environments and a strong track record with VitalPBX, FusionPBX, Issabel, and other open-source stacks. I design scalable, maintainable telephony systems that give you full control and easy admin for in-house staff. I have built and migrated multi-tenant setups, crafted granular, real-time routing and queue workloads, and created dashboards that mix live metrics with historical data. I’ll implement robust call-flow logic, develop self-contained dashboards, and bridge your PBX with CRM, help desk, and analytics tools via REST/Open API so everything you need sits in one pane of glass. I can deliver a production-ready PBX (or cluster) with secure deployment, tested call paths, configurable reports, and clear integration instructions. A short handover session and admin guide will ensure you manage extensions, trunks, and updates confidently. Please feel free to discuss any specifics so we can lock in requirements and timelines. I’m ready to start and look forward to the opportunity to work together. Best regards, Billy Bryan
£285 GBP in 1 day
5.1
5.1

Hello, I understand you need an experienced VoIP engineer to optimize and integrate your self-hosted PBX environment, with goals including advanced call routing, granular reporting, and seamless integration with existing tools. I'm Taiwo, a UK-based Senior Software Developer with 10 years of experience, including work with IBM, UK Government, BMW, and Sky. I have a Master’s in Cyber Security and a strong grasp of open-source telephony stacks, SIP, and WebRTC. My approach involves: ⏺Assessment of your current setup and recommending the best PBX platform (VitalPBX, FusionPBX, Issabel, or others). ⏺Designing and implementing optimized call flows, queues, and IVRs. ⏺Developing custom reporting dashboards or configuring pre-built ones. ⏺Integrating the PBX with your CRM, help desk, or other systems via API. Relevant Projects: ⏺IBM: Managing projects and API documentation, including integrating systems. ⏺IMS Team: Building backend functionality for project and timesheet management. I'll provide a production-ready PBX instance, thorough documentation, and a handover session to empower your in-house staff. I can start immediately, let's discuss your specific requirements.
£400 GBP in 7 days
5.1
5.1

Greetings, I understand you need a VoIP engineer to optimize your self‑hosted PBX (VitalPBX, FusionPBX, Issabel, or another open platform). Goals: advanced call routing, real‑time reporting, integration with CRM/help‑desk via REST APIs, full control, low maintenance. Deliverables: production‑ready PBX, tested call flows, reporting dashboards, external system integration, admin guide. Here is how I will work: I will first audit your current server and requirements. I recommend FusionPBX (highly modular, built on FreeSWITCH, supports real‑time API hooks). I will design call flows using a diagram, then implement queues, IVRs, fail‑over routes, and time‑based rules. For reporting, I will use the FusionPBX built‑in CDR database with a Grafana dashboard (real‑time). For integration, I will build a middleware in Node.js (or use webhooks) to push call events to your CRM via REST. I will also set up fail2ban, TLS, and a backup script. I will document everything. I am ready to begin as soon as you share server access and CRM API details. Thanks, Revival
£500 GBP in 14 days
4.8
4.8

Hi! I’m excited about the opportunity to work on your VoIP project. With over five years of experience in deploying and managing various PBX systems, including VitalPBX and FusionPBX, I specialize in creating tailored VoIP solutions that enhance operational efficiency and user experience. I’d love to know more about your current call-routing challenges. Are there specific metrics you’re currently tracking that you would like to expand on? Additionally, do you have any preferred tools for integration with your existing systems? In a recent project, I successfully migrated a multi-tenant VoIP setup for a client in the customer service industry. By implementing advanced call-routing and integrating their existing CRM with the PBX, we reduced call handling times by 30% and improved overall agent performance visibility through custom reporting dashboards. For your project, I can design and implement a production-ready PBX system that meets your routing requirements, create detailed reporting tools to track performance, and ensure seamless integrations with your existing applications. I'll also provide comprehensive documentation and training for your in-house staff. Let’s chat soon to discuss how I can help you achieve your goals! Best regards, Heindrick
£10 GBP in 7 days
5.1
5.1

Hi there, I've been working in VoIP field for 10+ years, developed and deployed solution based on opensource and commercial software and will be happy to help you with your setup. Will provide turnkey solution based on your requirements with documentation and appropriate post-launch monitoring/support.
£250 GBP in 7 days
4.9
4.9

This is exactly the kind of VoIP work where architecture decisions matter more than just “installing a PBX.” I’ve deployed and stabilized open-source telephony stacks using FusionPBX, VitalPBX, FreeSWITCH, Asterisk, and WebRTC integrations with CRMs/helpdesks for multi-tenant and call-centre environments. I can help you design scalable routing logic, live reporting, SIP/WebRTC flows, failover handling, and API-based integrations without locking you into expensive proprietary ecosystems. I’d likely recommend FusionPBX + FreeSWITCH for flexibility and reporting depth unless your current setup suggests otherwise. Realistically, a production-grade implementation is closer to £1,500–£5,000 depending on reporting complexity, integrations, and multi-tenant requirements.
£1,500 GBP in 15 days
4.9
4.9

Hi, I have solid experience designing and optimizing self-hosted VoIP and PBX systems using platforms like Asterisk, FusionPBX, VitalPBX, and Issabel. I’ve worked on multi-tenant call-center environments where the focus was advanced routing logic, SIP trunk optimization, real-time queue monitoring, and seamless CRM/helpdesk integrations via REST APIs. For your project, I would design a flexible PBX architecture (or recommend a hybrid Asterisk/FreeSWITCH setup if it better fits scalability and reporting needs), ensuring low-latency call handling, secure SIP configuration, and clean separation between call flows, queues, and reporting layers. Best Regards, Saad
£255 GBP in 7 days
4.9
4.9

⚠️ If you're not happy, you don’t pay. ⚠️ Hi there, thank you for sharing the detailed project brief. I can take your self-hosted PBX environment to the next level using VitalPBX, FusionPBX, or Issabel. I will deliver: • Advanced call-routing logic for seamless inbound and outbound calls • Granular, real-time reporting for performance tracking • Integrations with existing tools for automated data flow • A production-ready PBX instance or cluster, fully documented • Tested call flows, queues, IVRs, and fail-over routes • Custom reporting dashboards and integrations • Handover session and admin guide for self-management You will also receive: • Customized integrations with external systems I am confident I can execute your vision professionally and efficiently. Looking forward to discussing timeline and next steps. Best regards, Chirag.
£400 GBP in 7 days
4.3
4.3

You might be surprised how well a PHP specialist such as myself can optimize and integrate your self-hosted PBX environment. My extensive experience in full-stack web application development has equipped me with an adaptable skill set that complements the open-source nature of your project. I also have hands-on experience with some of the platforms you mentioned, including FusionPBX and Issabel, working on multi-tenant VoIP setups using SIP and WebRTC technologies. My approach is centered around understanding your needs to deliver efficient, maintainable, and future-ready solutions. I’m confident in my ability to design and fine-tune advanced call-routing logic that will ensure every inbound and outbound call reaches its intended destination with minimal delay. Additionally, I can create granular real-time reporting structures that will enable you to track performance by queue, agent, and campaign without relying on costly third-party services. But it doesn’t stop at technical skills. I'm also great at collaborating and providing reliable communication throughout a project keeping you informed of progress along the way. With my proficiency in creating clear documentation, I will ensure that the knowledge transfer during our handover session is categorized for easy in-house reference. Choose me, and let’s build a self-hosted PBX environment that gives you full control over your call-center stack without lengthy contracts or hidden carrier fees.
£70 GBP in 2 days
4.9
4.9

Hello, With over 7 years of experience in VoIP engineering, I am well-versed in optimizing and integrating self-hosted PBX environments. I understand the importance of advanced call-routing logic, real-time reporting, and seamless integrations with existing tools. My expertise lies in designing low-latency architectures and intelligent, data-driven applications, ensuring efficient performance and scalability. I specialize in full-stack development, including Node.js, TypeScript, and React, enabling me to deliver a professional solution tailored to your project requirements. Let's start a chat to discuss how I can take your self-hosted PBX to the next level. Thanks
£260 GBP in 7 days
4.5
4.5

Northampton, United Kingdom
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Member since Jun 19, 2017
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