We need to modify squirellmail or osticket so that an admin can maintain an address book, and when an incoming mail comes the system will map from the address book the email id and show only the company name in the from address and not the whole email address.
If email id does not exist in company address book it will be re routed to the admin or the account so mapped or not downloaded at all. Osticket uses a cron job and [url removed, login to view] to download mails into a db
Also for sending new mails out only mails can be sent by users to that exist in the address book. So a mail sending module needs to be incorporated into osticket.
All outgoing mails will be copied to a database and also will be saved by
company in the db so that the admin can see whats going out and coming for each company.
So basically a good directory system needs to be added to osticket with ability to send out mails also.
Or suggestions are welcome also.