To develop and maintain a fully functional IP PBX based on Asterisk which will offer following features with an intuitive Dashboard / Switchboard.
Dashboard should be designed in such a way that it can support widgets which can be rearranged , customized by user without any hard coding.
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail / Music on Hold
Message Waiting Indicator
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways
Headset / Phone Compatibility
G711, G722, GSM, Speex, ILBC Suppot
Call Parking / Pickup
Call Recordings Management
Management and Scalability
Web-based Management Console
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
Connect Remote Bridge
Fail Over Functionality
See the Presence of Colleagues
Advanced Forwarding Rules
Setting Up Conference Calls
Click 2 Call
Call Center / Contact Center
Call Flow Designer for Contact Center
Inbound / Outbound Campaign
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use API for remote query
Real Time Queue Monitoring
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Callback if queue full
CRM Integration / Scripting Interface
Copyright & Exclusivity
Codes, Script, Libraries is not covered under exclusive rights. Bidder is free to use the same codes, scripts in other project as well.
Frontend UI development will be exclusively for us and should not be used in any other project.
Winning Bidder will deliver all codes, scripts, libraries, web frontend files in non-obfuscated format electronically.
Bidder shall prepare an auto install ISO including all scripts, packages needed for the easy installation of the software.
Bidder shall guarantee that no proprietary code is included in the software for which 3rd party license is required.
Bidder shall develop, install, configure and manage the application for a period of 3 months or until 30 agents whichever is earlier.
Bidder shall timely provide resolution to all bugs as and when identified.