# SLA Ticket.. - -- 2 - 12/01/2018 01:18 EST -- 2 - 12/01/2018 02:19 EST

First Customization requirement :

Calculate the value of the Grace Period within the working Business hours both defined in the specific SLA. The Grace Period is fundamental to calculate the correct due date. The Due Date derives from the Grace Period.

1. Example SLA = 8 hrs Business hours Monday thru Friday 9:00 – 18:00

Ticket opening time 16:00 pm on Monday

Due Date Calculation based on the above SLA.

Grace Period = 8 hrs

Monday running time to Due Date 16 – 18 (closed of Business Day) 2 hours accrued

Tuesday opening time 9:00 (6 hours from 9:00 am ) another 6 hours (2+6 = 8 hours Grace Period)

= Due Date Tuesday at 15:00 (this is the correct due take taking into consideration both the grace period and the working business hours defined in the SLA

2. Example SLA = 48 hrs Business Hours M – F (24 hrs working day) Days off Saturday and Sunday

Ticket opening time 9 am on Friday

Due date Calculation based on the above SLA

Friday 9 am – Tuesday 9 am (48 hours) based on SLA Business working hours

Second requirement:

When the STATUS of the ticket is in the PENDING STATE the system should stop counting time to expiry and the Due Date should update accordingly.

Example based on the example n. 1 above

1. Example SLA = 8 hrs Business hours Monday thru Friday 9:00 – 18:00

Ticket opening time 16:00 pm on Monday

Ticket updated in STATUS Pending at 17:00 for 2 hours.

New Due date calculated based on the above Tuesday at 17:00.

Monday 16:00 – 17:00 1 hour accrued

Status pending at 17:00 for 2 hours (1 hour until closed of business day Monday)

Tuesday 1 hours status pending (9:00 – 10:00) = 2 hours status pending

System updates Due Date to Tuesday at 17:00 (10:00 – 17:00) the 7 hours remaining to expiry ...

( 13 comentários ) karachi, Pakistan

ID do Projeto: #16058073

## 9 freelancers are bidding on average \$150 for this job

raiakanksha49

We already had done something like this before As i saw your project description i can assure you that your project will be completed on time. Relevant Skills and Experience 10 year exp in php Proposed Milestones \$13 Mais

(48 Comentários)
6.2
leemilun

Hi, I am a Web developer. I have developed many websites for 7+ years with PHP frameworks including CodeIgniter, Laravel etc. You can see PHP websites in [url removed, login to view] which I coded. Relevant Skills and Experie Mais

(10 Comentários)
4.3
(1 Comentário)
1.4
(0 Comentários)
0.0
JanSros

Dear Sir. I am a senior software developer. I have a lot of rich experience for this part before. so i have confident to make satisfy you without fail. thanks Relevant Skills and Experience My skill includes AJAX, MyS Mais

(0 Comentários)
0.0
(0 Comentários)
0.0
tahatech484

Taha technologies is an international software development company in Siliguri, WB, India, EG office in Cairo, Egypt and development centers in Eastern Europe and Asia Relevant Skills and Experience 1: Complete Develo Mais