WhatsApp & Social Media Admin

₹400-750 INR / hour

Closed

Posted 24 days ago

₹400-750 INR / hour

I need a dedicated online admin who can stay on top of incoming messages every day from 09.00-17.00 WIB. Most chats come through WhatsApp, with a portion arriving via our other social channels. Your core focus is to lift customer satisfaction by replying quickly, accurately, and politely. You will have partial reply scripts to guide you; feel free to adapt the tone or wording when a situation calls for a personal touch. Typical conversations revolve around stock checks, order assistance, and the occasional complaint that needs calm resolution or escalation. Deliverables I expect: • All messages during your shift answered within a reasonable response window (max 10 minutes for WhatsApp). • Polite, solution-oriented language that follows the provided script framework. • A brief daily recap noting frequent questions, any complaints escalated, and suggested improvements. If you enjoy chatting with customers, typing in clear Indonesian, and keeping things organised across multiple tabs, let’s talk.

PHP

Customer Service

Typing

Social Media Management

Project ID: 40395495

About the project

2 proposals

Remote project

Active 24 days ago

Looking to make some money?

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

2 freelancers are bidding on average ₹575 INR/hour for this job

@ashinnd84

Hello there, we are a team of Full Stack Web and Mobile App Developers. Please, send me a message to discuss the work. Thanks Ashish Kumar.

₹575 INR in 40 days

4.9

(25 reviews)

5.7

@cutiearsh

Hi, I’m interested in taking on the role of your dedicated online admin. I’m comfortable managing real-time conversations and can stay fully available during your required hours (09:00–17:00 WIB / 07:30–15:30 IST) to ensure quick and consistent responses. I understand the importance of fast, polite, and accurate communication—especially on WhatsApp, where response time directly impacts customer satisfaction. I can confidently keep replies within the 10-minute window while maintaining a friendly and solution-focused tone. I’m also comfortable using scripts as a base and adapting them naturally depending on the situation, whether it’s stock inquiries, order support, or handling complaints calmly. In addition, I can: Manage multiple chats and platforms without missing messages Maintain clear, organized communication across tabs/tools Provide concise daily reports with insights on FAQs, complaints, and improvement suggestions I have strong typing skills and can communicate clearly in Indonesian, ensuring conversations feel natural and professional. I’d be glad to discuss how I can contribute to improving your customer experience. Looking forward to hearing from you.

₹575 INR in 40 days