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I need a field service operations assistant to support IT Hero in coordinating our daily reactive and proactive works with clients. Client coordination is where I place the greatest emphasis. To make that happen you’ll be responsible for: • Acknowledging each email that comes into the support inbox • Creating job folders and preparing quotes using our quote calculator • Responding to client emails when required • Co-ordinating and scheduling technicians appointments across Australia. We have a team of 20 technicians across the country. • Managing day-to-day client communications, ensuring expectations are always clear • Tracking each job’s progress from intake to closure and surfacing any blockers fast using our job schedule, resource planner, and scheduling software You’ll also interact with technicians, couriers, subcontractors, and finance (for invoicing) while keeping documentation in sync with our existing SOP library. Familiarity with common field-service or help-desk platforms, cloud document suites, and basic logistics terminology will help you hit the ground running. When you apply, show relevant past work that proves you have orchestrated similar operations at scale. Screenshots, brief case studies, or references are perfect—no lengthy proposal required. If you thrive on organised chaos, love ticking every box, and can keep clients smiling while the backend machinery stays invisible, let’s talk.
Project ID: 40554925
12 proposals
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Active 5 days ago
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12 freelancers are bidding on average $7 AUD/hour for this job

We recently helped a technology company streamline their field service operations and achieve seamless client coordination. Our team specializes in building efficient systems for service businesses to enhance client experiences and streamline internal processes. I noticed your emphasis on maintaining "clean" client communications and scheduling appointments across Australia. With our expertise in field-service operations, we offer services tailored to your needs. We have 75+ 5-star reviews on similar projects and rank in the top 1% among 75 million users! Let's collaborate to elevate your field service operations seamlessly. Regards, Hamza.
$6 AUD in 7 days
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Hi there! I am ready to help IT Hero manage the "organized chaos" and ensure the coordination of your 20 technicians across Australia runs flawlessly. I am highly experienced in managing support inboxes, preparing quotes, scheduling appointments, and maintaining responsive, friendly communication to keep clients smiling. With my time management and logistics skills, I will ensure all backend operations stay invisible, organized, and highly efficient. I have also attached screenshots of my past work as references. Let's talk!
$7 AUD in 15 days
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I’d love to support IT Hero as your Field Service Operations Assistant. I have experience coordinating projects, managing schedules, communicating with clients, and keeping operations organized across multiple stakeholders. I'm comfortable handling email communication, scheduling appointments, tracking job progress, preparing documentation, and working with cloud-based tools such as Google Workspace, Microsoft Office, and project management platforms. My strong attention to detail ensures nothing falls through the cracks, and I prioritize clear, timely communication with both clients and technicians. While my background includes coordinating engineering projects and administrative tasks rather than managing a 20-technician field service team specifically, I learn new systems quickly and follow SOPs meticulously. I'm confident I can become a reliable member of your operations team. I'm available to start immediately and committed to providing responsive, organized support that keeps both clients and technicians informed every step of the way. I look forward to discussing how I can contribute to IT Hero. Best regards, Sara Haitham
$7 AUD in 40 days
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Hello, I’m interested in this opportunity because I have hands-on experience sourcing UGC creators and influencers across European markets. In my previous role, I used advanced Google search techniques, Boolean operators, and AI tools like ChatGPT to identify, qualify, and communicate with creators efficiently. I’m experienced in managing high-volume outreach, maintaining organized records, and ensuring smooth onboarding. I’m detail-oriented, reliable, and comfortable working with CRM and project management tools. I’m confident I can consistently source 100+ qualified creators each week while maintaining quality and clear communication. I’d be happy to discuss how I can support your team.
$7 AUD in 40 days
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INTRO I would like the opportunity to help you achieve a great outcome by delivering a solution that improves your field service operations and client coordination. I'd be happy to help you achieve the same result with a solution tailored to your goals and business needs. MIDDLE I noticed you're looking for a clean, professional, and user-friendly solution with a strong focus on creating a seamless experience for your users. My experience includes website development, mobile app development, UI/UX design, and digital solutions that improve functionality, engagement, and overall performance. OUTRO Let's have a chat; I'd love to learn more about your project. The worst that can happen is you walk away with a free consultation. Regards, MDuj0n.
$6 AUD in 7 days
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Hi! I can help keep your field service operations organized and ensure clients always receive timely updates. What can I do: - Manage and respond to support emails promptly. - Coordinate technician schedules and client appointments. - Create job folders, prepare quotes, and keep documentation organized. - Track jobs from start to finish and follow up on any blockers. - Communicate professionally with clients, technicians, and other stakeholders. - Quickly learn and follow your existing SOPs and software. I'm detail-oriented, highly organized, and comfortable working with Google Workspace and handling client communication. I'm always eager to learn new systems and can adapt quickly to your workflow. Regards, Elfri P.S. Which field service platform and scheduling software does your team currently use? I'd love to familiarize myself with it in advance.
$6 AUD in 40 days
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I have strong project management and administrative skills, with experience in virtual assistance, data entry, web research, and client support. I enjoy keeping things organized, especially in fast-paced environments, and I'm confident managing both reactive and proactive tasks. I'm quick to learn new field service platforms, pay close attention to detail, and take pride in delivering reliable, high-quality work on time. My goal is to build long-term relationships by keeping communication clear, staying organized, and helping everything run smoothly behind the scenes.
$7 AUD in 40 days
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Hi, I’d love to support IT Hero as your Field Service Operations Assistant. I have 9+ years of experience coordinating multi-site operations, logistics, scheduling, and customer service in fast-paced environments. My experience includes managing client communications, coordinating field teams, tracking work from intake to completion, maintaining accurate documentation, and ensuring operations run smoothly while delivering an excellent customer experience. Why I'm a good fit: Proven experience coordinating large-scale, multi-site operations Strong client communication and stakeholder management skills Excellent scheduling, documentation, and workflow coordination Detail-oriented, proactive, and quick to adapt to new systems Committed to keeping operations organized and clients informed I’m confident I can help keep your technicians, clients, and internal teams aligned while ensuring every job is completed efficiently and professionally. Rate: USD $5/hour I look forward to the opportunity to work with your team.
$7 AUD in 40 days
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