I've had the chance to fully review your requirement and it seems we may be able to help you in taking this further. However would you be considering someone is based offshore (Manila, Philippines) and can follow your local timezone - UK GMT?
My name is Jay from Condor Solutions. We are a 100% Canadian owned outsourcing company with global office in Manila, Philippines. Our company has been providing virtual assistance to different companies in UK, US and Canada. Mostly, a typical virtual staff can do overall customer support, Technical support/Helpdesk, SEO and Social Media support & other business related functions.
80% of our accounts are into technical support activities and we provide maximum coverage which means we make sure that someone is always on-call if others are sick or on-leave. Normally, we receive phone calls, log calls into a CRM, do some programming and escalate calls to the main office.
Now, could you please get back to me if we can do this job and get things started as soon as possible. Let’s discuss further via Skype or phone call so we can shape up a plan to move forward.
Cheers, Jay