required to establish communication and relationships with key stakeholders and establish responsibilities in the small business.

Outcomes Performance Criteria (PCs) 1.0 Establish and develop communication and appropriate relationships with key stakeholders 1.1 Establish specific practices for communication with key stakeholders in accordance with cultural protocols and agreed roles and responsibilities 1.2 Maintain specific ways of dealing with issues in communication with key stakeholders that adhere to cultural protocols and agreed roles and responsibilities 1.3 Identify and implement appropriate methods of working with key stakeholders 1.4 Identify and implement plans to deal with changes in circumstances and behaviours as required 2.0 Establish and develop roles and responsibilities in the small business 2.1 Clearly and accurately clarify roles and responsibilities in the business in accordance with organizational structure and lines of authority and job documentation 2.2 Identify and apply specific practices and behaviours that contribute to successful working relationships 2.3 Clearly communicate responsibilities to key stakeholders 3.0 Review relationships with key stakeholders 3.1 Review communication practices used with key stakeholders and implement any necessary improvement strategies 3.2 Monitor and evaluate relationships with key stakeholders and develop action plan(s) needed to enhance relationships 3.3 Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve successful working relationships.