Technical support representative for IT company

Technical Support Representative for IT service

- We are leader in the VPN Business and offer subscription based personal VPN to thousands of customers around the world

- We are in business since 2009, you will be joining a friendly team

- We reward hard work and effort and like to keep long-time business relationships lasting years, with career growth opportunities

Required Skills and Experience

Customer Orientation

You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.

Communication Skills

You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to

our customers. You must be fluent in English.

Technical Skills

You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is a plus.

Customer Support Ticket Handling Skills

You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role.

Time Management and Prioritization

As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.


Bachelor's or Master's degree in a computer-related field.

What will make you more qualified for the job?

- Understanding how VPN works or knowledge of individual protocols (PPTP, OpenVPN, IPSec,...)

- Multi-tasking capabilities

What will you do:

- Organize work in a ticket system with the customer team

- In charge with the initial investigation of the issues

- Proactively document, monitor and update support tickets and actionable steps taken

- Stay up-to-date with all the latest technologies concerning the company’s software products

- Interact with customers over live chat and emails

- Build up the knowledge database

What we offer:

- $600 monthly base salary for 6 days / week contract (with bonus up to 50% every month)


-work from the comfort of your home

-flexibility in shift scheduling - we have 3 shifts 03:00 - 11:00 CEST, 11:00 - 19:00 CEST, 19:00 - 03:00 CEST 24/7 and assigned shifts timing can change from month to month (of course with sufficient notice given to you)

Habilidades: Suporte ao Cliente, Manuseio de Email, OpenVPN, Suporte por Telefone, Vendas

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Acerca do Empregador:
( 0 comentários ) Miami, United States

ID do Projeto: #19415622

6 freelancers estão ofertando em média $524 para esse trabalho


Here's the link to my voice recording: [login to view URL] I'm here to excel at whatever i do and do every job with excellence and honesty. I'm a very passionate person an Mais

$277 USD in 10 dias
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Hello, I read through the job details carefully and I am absolutely sure that I can do this project very well, I have more than 20 years of experience. We Provide - Free ADD-ON with Every Project + 6 Month Suppor Mais

$600 USD in 10 dias
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Hi there I am a graduate engineer in Computer science. My previous work experiences include 1 year as telesales agent for HSBC bank of USA, 2 years as Technical support executive for HP notebooks of USA and another 2 Mais

$555 USD in 10 dias
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I am an IT Professional with 4+ years of experience working with MNC's. Have been providing Client management and customer service support for the company. have experience with VPN services, been working with junos pul Mais

$600 USD em 1 dia
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Hello, I have a huge experience in Tech Support so I think we should be a perfect match for each other. Thank you for your attention.

$555 USD in 10 dias
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$555 USD in 10 dias
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