Wise and well spoken technical support person needed for ongoing long term job. (not project based)
You must have 5 + years supporting various software programs and be able to problem solve well.
You must be able to converse with highly educated people who have no time for inefficiency.
You must be able to to make our clients your "friends" by being personal and warm, this is a critical requirement. We have only a couple hundred users who we support and we expect to have a personal relationship with each one.
We are not looking to provide "Dell" or "Intuit" type of impersonal support.
You can assume that each one of out clients is your employer and friend and treat them professionally and when they need something it is your job to make their life easy and provide what they need.
Communication in perfect English in also required. There is no problem with regional dialects as long as it is not difficult for people from the U.S.A, Ireland and UK to understand you.
I need someone available for 3 - 5 hours per day Mon - Fri, and occasionally there could be some projects assigned to you that could increase hours -- if you are available.
Only apply if you have a reputation for being highly organized, aggressive in problem solving, able to connect well with others so that they can get to know you as well as you getting to know them.
If you don't want to make new friends, then do not apply to this job. You'll hate it. Also, if you apply then I need to know you read all these requirements in order for me to respond to you - so please begin your reply by telling me something about the climate in your town. I will skip any posting that does not include this as it means this summary of requirements was not carefully read and that will help screen out exactly the kind of person we need to screen out
Starting rate is $[url removed, login to view] /hr
and will increase to $[url removed, login to view] after 3 months.