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Customer Service Specialist needed for online children's clothing store

We are looking for a service-oriented individual to bridge the gap between our online store and our customers.

Absolute English fluency is a requirement.

The candidate will be responsible for handling all customer inquiries, currently all electronic (via email, social media channels, or a ticket system).

The candidate will also be responsible for some "catch-all" type of responsibilities--things like scheduling Social Media posts, creating and sending newsletters of new products, and other similar tasks that will generally help further our brand and boost engagement.

The ideal candidate is someone that shares both a passion or making a customer feel valued and for the products we sell--baby and toddler clothing. Having knowledge of this niche is a great asset. Being able to evaluate product cost and potential customer emotional response for various situations and selecting the best path is an even better asset.

Familiarity with the Shopify platform and past experience in a similar role or a floor manager type role is a plus.

The ability to work independently and make judgment calls in tough situations is a must. The desire to be proactive in creating processes to solve potential future issues and also to reach outside of the "Customer Service" role to help the store in any other ways possible is necessary. This could include things like identifying recurring customer issues, working to help fulfill orders if our team is behind, or doing any other general tasks to help further our overall cause.

Customer inquiries will come in 24/7. The applicant's full-time availability will need to spread over all days of the week so that a customer never waits longer than 24 hours to hear a reply (and, on average, all replies are much quicker).

Salary will be negotiable and paid on a monthly basis.

Habilidades: Suporte ao Cliente, Manuseio de Email, Informativos, Shopify, Social Media Management

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Acerca do Empregador:
( 0 comentários ) Fishers, United States

ID do Projeto: #20032327

24 freelancers estão ofertando em média $2077 nesse trabalho

itsmugunthan

Hi there! I am an experienced Virtual Assistant and a Customer Support Executive with nearly 2 years of experience. I have been working with well-established US and European companies and I'd love to provide you wit Mais

$1500 USD in 30 dias
(48 Comentários)
6.9
coldtrue113

Hello there. Thanks for posting this job. I have more than 4 years experience working as a professional VA for many successful 6 figures Shopify stores globally and I can go extreme to work under toughest situations. Mais

$1500 USD em 1 dia
(7 Comentários)
6.5
lassoarts

We have done 400+ shopify stores work and working since 5 years We also have experiance of all kind of design and customization skills with shopify We will be happy to help you on this task Here i am adding fe Mais

$1666 USD in 20 dias
(72 Comentários)
6.0
akash9958

Hello, I have read the project description and now I am very sure about doing this project with full of my interest. You can see a few Custom Shopify clothing store Works I have done recently from scratch & cus Mais

$3000 USD in 30 dias
(6 Comentários)
5.6
surabhirathi21

We’re a team of Magento 2 Certified Developers and can do this task efficiently and accurately for you. Based at New Delhi,India, we’re a Private Limited company with core expertise on Magento. You may review our por Mais

$1500 USD in 30 dias
(19 Comentários)
5.7
gregorybair

Hello, I believe that your project has many aspects, and a chat would be best suited to address you project needs. I work diligently to provide the best insights for building your individualized customer base, expandi Mais

$3000 USD in 31 dias
(1 Comentário)
5.4
okechukwu1

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role Mais

$1800 USD in 30 dias
(3 Comentários)
4.9
webintegratorbd

Hi, I have read your project description. I can help you perfectly regarding your project. These tasks are my regular routine work. I am a Shopify Development Partner and successfully developed a lot of Shopify project Mais

$2500 USD in 30 dias
(11 Comentários)
4.7
harshitagraphics

Hey there, With more than 9 years of experience in this industry, I am a professional full-stack web developer. I’ve good hands-on experience in following Frameworks, CMSs- WordPress, Magento, Joomla, Drupal & PHP b Mais

$2500 USD in 10 dias
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4.4
empresssofy

Hi, I have 10 years experience offering customer service. In addition, I have worked with 3 ebay stores for the past 2 years that sell Microsoft products. My responsibilities included; 1. Replying to customers' qu Mais

$1500 USD in 30 dias
(2 Comentários)
2.5
imagicsoft

⭐⭐⭐ Hi I have just read your job description. I can do it perfectly as a senior developer. I have experiences in web development for 8+ years. No problem. Please contact me and then let's discuss more. Thanks

$2000 USD in 7 dias
(2 Comentários)
2.0
CazOmega

I can be available around 7 days a week with around 45 hours free for this project. No messages will take longer than 24 hours to answer and most will be sooner. I have been working remotely in customer service for so Mais

$2500 USD in 25 dias
(1 Comentário)
1.8
vw8308680vw

Dear Hiring Manager, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service Mais

$1500 USD em 1 dia
(3 Comentários)
0.8
PKoutlook

Hi Honorable Client, I’m a detail oriented multi-talented Virtual Assistant. I’m an expert in performing various types Administrative, e-Commerce, Customer Service, Procurement, Logistics, Supply Chain and Data Entry Mais

$1500 USD in 7 dias
(0 Comentários)
0.0
lucianhosliag

My name is Lucian Hosliag and I am a High School of Computer Science graduate. I am reliable and your project is of great interest to me. I am proficient in written and spoken English, proven by tests such as TOEFL, Mais

$1500 USD in 30 dias
(0 Comentários)
0.0
Ayarayes

I have worked in a customer service oriented company for more than 10 years. I am very flexible and very keen on quality of service

$2500 USD in 30 dias
(0 Comentários)
0.0
lupoll84

Send me a chat I can help you, I have wide experience with customer service plus I know Shopify really well and I have been manager in several places.

$3500 USD in 30 dias
(0 Comentários)
0.0
vw8084206vw

Dear Hiring Manager, Good day! My name is Sarah Jane Sebastian from Manila, Philippines and would like to apply for the Virtual Assistant position. I worked as an Overall Virtual Executive Assistant/Operations Manag Mais

$2500 USD in 30 dias
(0 Comentários)
0.0
zagorab

Hi! I have over 10 years experience in customer service/retention, and have received multiple accolades for my customer service skills in district-wide competitions. My language skills are superb. Relevant Skills and Mais

$1500 USD in 30 dias
(0 Comentários)
0.0
stilbaai

I have over 6 years data entry, lead generation and research (real estate for EUPP UK), Virtual/Personal Assistant (for a CEO, a MD and a Doctor based in the UK) and customer service experience (remote customer service Mais

$1666 USD in 30 dias
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0.0