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Hands-on Customer Service agent needed for online children's clothing store

We are looking for a service-oriented individual to bridge the gap between our online store and our customers.

Absolute English fluency is a requirement.

The candidate will be responsible for handling all customer inquiries, currently all electronic (via email, social media channels, or a ticket system).

The ideal candidate is someone that shares both a passion or making a customer feel valued and for the products we sell--baby and toddler clothing. Having knowledge of this niche is a great asset.

Familiarity with the Shopify platform and past experience in a similar role or a floor manager type role is a plus.

The ability to work independently and make judgment calls in tough situations is a must. The desire to be proactive in creating processes to solve potential future issues and also to reach outside of the "Customer Service" role to help the store in any other ways possible is necessary. This could include things like identifying recurring customer issues, working to help fulfill orders if our team is behind, or doing any other general tasks to help further our overall cause.

Customer inquiries will come in 24/7. The applicant's full-time availability will need to spread over all days of the week so that a customer never waits longer than 24 hours to hear a reply (and, on average, all replies are much quicker).

Salary will be negotiable and paid on a monthly basis.

Habilidades: Suporte ao Cliente, Manuseio de Email, Shopify

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Acerca do Empregador:
( 0 comentários ) Fishers, United States

ID do Projeto: #19928232

33 freelancers estão ofertando em média $1142 nesse trabalho

rogerscott0

Hello? How are you? I have done a lot of jobs with online store in shopify and wordpress so i can help you if you want. Hope to work wtih you. thanks.

$1250 USD in 20 dias
(157 Comentários)
7.3
itsmugunthan

Hi there! I am an experienced Virtual Assistant and a Customer Support Executive with nearly 2 years of experience. I have been working with well-established US and European companies and I'd love to provide you wit Mais

$1000 USD in 20 dias
(47 Comentários)
6.9
lassoarts

We have done 400+ shopify stores work and working since 5 years We also have experiance of all kind of design and customization skills with shopify We will be happy to help you on this task Here i am adding fe Mais

$1000 USD in 20 dias
(72 Comentários)
6.0
okechukwu1

Hello! I would like to be considered for the position of your Virtual Assistant. I have over 2 years of Customer Support within the e-commerce sector. I am very familiar with attending to customers through the channels Mais

$1500 USD in 7 dias
(3 Comentários)
4.9
AbdelrahmanTw

Hi, I saw your project and I believe this is something I can do very well. I'm a detail-oriented person with fast and accurate typing skills. I do have an American accent, great listening and understanding skills. Her Mais

$1200 USD in 30 dias
(2 Comentários)
1.8
vw8308680vw

Dear Hiring Manager, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. I have well experience of cold calling, email handling, CRM, [login to view URL] Mais

$750 USD em 1 dia
(2 Comentários)
0.4
LalitaSaroj

Hello! Greetings for the day! Customer Service, Email Handling, Shopify are our key expertise. Kindly open message box for further discussion Regards, ANIL

$1375 USD in 10 dias
(0 Comentários)
0.0
hordagoda

Hi There, I hope you are well. I have come across your add and I believe I have the skills you are searching for. I have been in the Fashion Retail business for 15 years, brands including Mulberry and Hugo Boss t Mais

$1444 USD in 20 dias
(0 Comentários)
0.0
venkatramanr

Hello, My name is Venkat and I am available full time to take care of your online clothing store. I have good written English skills and an entrepreneurial mindset. Looking forward to hear from you. Thanks, V Mais

$1250 USD in 30 dias
(1 Comentário)
0.0
JenaGarner

Not only do I have experience in customer service, but I also have a ton with children’s clothing! I do not have experience with Shopify but I am very eager and willing to learn. Relevant Skills and Experience -Custo Mais

$1388 USD in 30 dias
(0 Comentários)
0.0
queenofhartz

I love online shopping and value prompt. courteous and professional responses when I shop, I therefore know what the customer wants. Also, I have years of experience at the Management level in the Administrative Depar Mais

$1250 USD in 20 dias
(0 Comentários)
0.0
tsameyn17

A former Customer Service Associate that well experienced to resolve customer complaints or answer customers' questions regarding policies and procedures. Check to ensure that appropriate changes were made to resolve c Mais

$1125 USD in 7 dias
(0 Comentários)
0.0
phoenixeserve

Hello, I am a full time freelancer. As per your project description, I have very clear understanding on this project, please let me know more about this job, will do this job on time as per requirement. I am an ex-call Mais

$800 USD in 30 dias
(0 Comentários)
0.0
ahadtariq

Hi, My name is Ahad Tariq. I have 5+ years of customer service experience including digital and on floor. Having worked with clients across the US, Europe and Middle East, I have a good understanding of how to facilit Mais

$833 USD in 3 dias
(0 Comentários)
0.0
ramo6

15 years experienced software architect specializing in Javascript, HTML5, D3, Backbone, Angularjs, CouchDB / NoSQL backed Node.js, [login to view URL] web applications. Have successfully designed, developed (and still mainta Mais

$1125 USD in 7 dias
(0 Comentários)
0.0
shamsursajib

Hi, I read your job description. I have worked in a Shopify store from November 8, 2018 to March 12, 2019 as a Customer Support representative. My responsibilities was replying emails to customer, problem solving about Mais

$1138 USD in 30 dias
(0 Comentários)
0.0
UgochiVictor2019

I am Ugochi Victor-Chike. I am an experienced customer service specialist. I am fluent in both written and spoken English. I have 8 years work experience from a Financial Institution but currently a stay home mum. I ha Mais

$750 USD in 30 dias
(0 Comentários)
0.0
jasonalmirante

Good day, I am the best fit for the role for these reasons: 1. I have experience in managing a SocMed page. 2. I have experience in customer service, both voice, chat/email. 3. I am available 24/7, and I am an int Mais

$1223 USD in 7 dias
(0 Comentários)
0.0
Hrmlordmagnus

Hi there! I'm a customer care specialist and I have been helping businesses like yours offer top notch customer service for the past 5 years. My empathic temperament helps me makes it easier for me to understand and e Mais

$811 USD in 30 dias
(1 Comentário)
0.0
rockingvidur22

I have an working in retail sector as assistant store manager for the reputed watch company . After spending 8 years in the retail industry I can proudly say I can understand customers phenomena . Relevant Skills and Mais

$1250 USD in 20 dias
(0 Comentários)
0.0