Encerrado

Technical Support Team - repost

We are a Managed IT service organization in constant grow and would like to work with a reliable, knowledgeable, and experience team to help us with tickets resolution. Most of our clients have Windows server/workstations environments with different variations ranging from small to large organizations.

We would like to hire an agency/company that is able to provide support for ad-hoc, day/night time work, and occasional weekends. We will initially provide 20 hours a week and if we are satisfied with the work your team provides, the hours will be progressively increased.

The areas we need help are as follow:

- Diagnose, configure, and troubleshooting both hardware/software issues (servers/workstations).

- Server upgrades, migrations.

- Active Directory, Exchange, Domain Services, DNS, etc.

- Firewall, routers setup, configuration, and troubleshooting.

- Hyper-V, VMware.

Requirements:

- Reliable internet connection

- Provide excellent documentation of ticket(s) resolution.

- Communicate as needed with our Techs to assure tickets resolution & updates.

- Provide a report on tickets status at 7:00am CST (Monday-Friday) if updates were not provided the day before.

Proposals:

To be considered, you must provide the following information:

1) Your team availability. We are located in CST.

2) An Excel / Word file with Skills-Experience levels of your team in different areas such as: technologies, applications, environments, etc. For example: Very Experienced / Confident / Some experience.

3) Hourly IT Support cost if tickets are resolved within the following time frame:

a) If ticket is fully resolved the same day

b) If ticket is fully resolved by the end of next day

c) For all the rest

Thanks and look forward to work with your team!!!

Habilidades: DNS, Arquitetura de software, Administrador do Sistema, Área de trabalho do Windows, Servidor Windows

Ver mais: vmware excel, techs hire, technical support services cost, look dns, technical support company, hyper server, forward domain dns, file service architecture, excel support company, active directory services, vmware exchange, troubleshooting skills, team technologies, exchange servers, technical support service, hoc internet, software troubleshooting, technical support, hyper v, hire team, firewall configuration , exchange issues, dns issues, admin support, tickets support system

Acerca do Empregador:
( 0 comentários ) India

ID do Projeto: #5107225

12 freelancers estão ofertando em média $12/hora para este trabalho

nawazwasif

A proposal has not yet been provided

$11 USD / hora
(2 Comentários)
3.0
JORGEFERNANDEZZ

Hello there, I'm not an agency, but I'm experienced giving tech support. I've been working for HP and Dell. Started with home users. Then I was moved to medium and large business because of my good behavior. I was Mais

$7 USD / hora
(0 Comentários)
0.0
akapree

A proposal has not yet been provided

$5 USD / hora
(0 Comentários)
0.0
Fg8004

Hello, My Team and me are experts and specialists in all of the IT software and hardware services. We have worked for HP, IBM, etc. We have more than 5 years with working for projects, service delivery by SLA and I Mais

$8 USD / hora
(0 Comentários)
0.0
Wnetworx

A proposal has not yet been provided

$6 USD / hora
(0 Comentários)
0.0
mohanrajdcs

Hi, Expert in System Administration. So i can do this.. please consider and let me know ASAP. Regards, Mohanraj R

$5 USD / hora
(0 Comentários)
0.0
kygeek

We have the experience needed to bring support issues to a close quickly and efficiently. We also have a well rounded skill set allowing us to accomplish a wide variety of support tasks. see requested spreadsheet on g Mais

$33 USD / hora
(0 Comentários)
0.0
selvas0505

I would be grateful to accept the proposal and i am having more than 10 year experience in Windows Administration.Completed my MCP certifications from Microsoft and VCP certifications from . Having great exposure in ma Mais

$5 USD / hora
(0 Comentários)
0.0
Datasphere0

Requirements: - Reliable internet connection - Provide excellent documentation of ticket(s) resolution. - Communicate as needed with our Techs to assure tickets resolution & updates. - Provide a report on tickets s Mais

$6 USD / hora
(0 Comentários)
0.0
mariobrenes

I have extensive experience in Microsoft infrastructure solutions and the integration of these heterogeneous environments. Specialized in execution, administration and training of server applications in Microsoft envir Mais

$11 USD / hora
(0 Comentários)
0.0
corwinown

Предложение еще не подано

$11 USD / hora
(0 Comentários)
0.0
nimishpg

A proposal has not yet been provided

$7 USD / hora
(0 Comentários)
0.0
jitenderbansal

Hi, Hoping you/team are doing good. I am Senior System and Network Admin by Profession Skill :  Having more than 3.6 + years of experience in IT(System Administrator/Network Engineer)industry.  ITIL v3 F Mais

$30 USD / hora
(0 Comentários)
0.0