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Technical Support Team - repost

We are a Managed IT service organization in constant grow and would like to work with a reliable, knowledgeable, and experience team to help us with tickets resolution. Most of our clients have Windows server/workstations environments with different variations ranging from small to large organizations.

We would like to hire an agency/company that is able to provide support for ad-hoc, day/night time work, and occasional weekends. We will initially provide 20 hours a week and if we are satisfied with the work your team provides, the hours will be progressively increased.

The areas we need help are as follow:

- Diagnose, configure, and troubleshooting both hardware/software issues (servers/workstations).

- Server upgrades, migrations.

- Active Directory, Exchange, Domain Services, DNS, etc.

- Firewall, routers setup, configuration, and troubleshooting.

- Hyper-V, VMware.

Requirements:

- Reliable internet connection

- Provide excellent documentation of ticket(s) resolution.

- Communicate as needed with our Techs to assure tickets resolution & updates.

- Provide a report on tickets status at 7:00am CST (Monday-Friday) if updates were not provided the day before.

Proposals:

To be considered, you must provide the following information:

1) Your team availability. We are located in CST.

2) An Excel / Word file with Skills-Experience levels of your team in different areas such as: technologies, applications, environments, etc. For example: Very Experienced / Confident / Some experience.

3) Hourly IT Support cost if tickets are resolved within the following time frame:

a) If ticket is fully resolved the same day

b) If ticket is fully resolved by the end of next day

c) For all the rest

Thanks and look forward to work with your team!!!

Habilidades: DNS, Arquitetura de software, Administrador do Sistema, Área de trabalho do Windows, Servidor Windows

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Acerca do Empregador:
( 0 comentários ) Thane, India

ID do Projeto: #5100331

10 freelancers estão ofertando em média ₹303/hora para este trabalho

dhakeratech

We are the team of Neptune Technologies, one of the leading Solution Provider of IT/ITES in Delhi, INDIA, exploiting the high speed development, and our technology range includes iPhone app development, Android app dev Mais

₹277 INR / hora
(0 Comentários)
0.0
kumarpushpendra

Hi We have implemented all the technologies required for your support in our organisation in past 2 years. Feel free to contact me.

₹277 INR / hora
(0 Comentários)
0.0
vijuap

I have experience working with the following. [url removed, login to view] [url removed, login to view] [url removed, login to view] 4. Citrix [url removed, login to view] 6. Zimbra

₹255 INR / hora
(0 Comentários)
0.0
jtmr1980

this requirements are very complex, we are a team of 7 IT guys with expertise in many technologies, we have people that have work before in Dell Call center, Cisco call center and allot of support companies. I'm sur Mais

₹277 INR / hora
(0 Comentários)
0.0
rajbaran

Raj Baran Netcortex Pty Ltd November 7, 2013 Dear mapshah, Thank you for the opportunity to provide a proposal to be accepted by your organization to provide day/night technical support, and occasionally on t Mais

₹277 INR / hora
(0 Comentários)
0.0
itmonteur

Hi We are based in India, and also we can work in CST timing we are Very Experienced as per your required skills below, also in Linux environment - Diagnose, configure, and troubleshooting both hardware/softwa Mais

₹444 INR / hora
(0 Comentários)
0.0
sachingadekar001

A proposal has not yet been provided

₹277 INR / hora
(0 Comentários)
0.0
surindermadaan

I have very good experience in IT solutions from last 17 years. I have very good experience in IT solutions from last 17 years.

₹333 INR / hora
(0 Comentários)
0.0
Fg8004

Hello, My Team and me are experts and specialists in all of the IT software and hardware services. We have worked for HP, IBM, etc. We have more than 5 years with working for projects, service delivery by SLA and I Mais

₹444 INR / hora
(0 Comentários)
0.0
sakunsharma

Team of IT experts having more than 5 years of Data Center management experience, working at consultant level available. Lots of remote support experience. Offshore development center. You would love the services Mais

₹166 INR / hora
(0 Comentários)
0.0