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Technical Support Team - repost 2

We are a Managed IT service organization in constant grow and would like to work with a reliable, knowledgeable, and experience team to help us with tickets resolution. Most of our clients have Windows server/workstations environments with different variations ranging from small to large organizations.

We would like to hire an agency/company that is able to provide support for ad-hoc, day/night time work, and occasional weekends. We will initially provide 20 hours a week and if we are satisfied with the work your team provides, the hours will be progressively increased.

The areas we need help are as follow:

- Diagnose, configure, and troubleshooting both hardware/software issues (servers/workstations).

- Server upgrades, migrations.

- Active Directory, Exchange, Domain Services, DNS, etc.

- Firewall, routers setup, configuration, and troubleshooting.

- Hyper-V, VMware.

Requirements:

- Reliable internet connection

- Provide excellent documentation of ticket(s) resolution.

- Communicate as needed with our Techs to assure tickets resolution & updates.

- Provide a report on tickets status at 7:00am CST (Monday-Friday) if updates were not provided the day before.

Proposals:

To be considered, you must provide the following information:

1) Your team availability. We are located in CST.

2) An Excel / Word file with Skills-Experience levels of your team in different areas such as: technologies, applications, environments, etc. For example: Very Experienced / Confident / Some experience.

3) Hourly IT Support cost if tickets are resolved within the following time frame:

a) If ticket is fully resolved the same day

b) If ticket is fully resolved by the end of next day

c) For all the rest

Thanks and look forward to work with your team!!!

Habilidades: DNS, Arquitetura de software, Administrador do Sistema, Área de trabalho do Windows, Servidor Windows

Ver mais: vmware excel, techs hire, technical support services cost, look dns, levels 2, technical support company, hyper server, forward domain dns, file service architecture, excel support company, active directory services, vmware exchange, troubleshooting skills, team technologies, exchange servers, technical support service, hoc internet, windows troubleshooting, windows active directory, software troubleshooting, technical support, hyper v, hire team, firewall configuration , exchange issues

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( 0 comentários ) Jordan

ID do Projeto: #5103169

17 freelancers estão ofertando em média $9/hora para este trabalho

linuxwarm

Hi, I am dealing with Technical Support, Server Maintenance, Helpdesk Support and 24x7 webhosting support. We are handling total of 83 remote servers (65 Linux and 18 windows servers). We are handling more than 50 d Mais

$11 USD / hora
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6.0
vyasrohan

Hello I have read the description, and I am ready to start working on it right away. I am qualified and experienced with the skills you require for this job, and I am 100% confident that I will be able to execut Mais

$10 USD / hora
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1.3
Fg8004

Hello, My Team and me are experts and specialists in all of the IT software and hardware services. We have worked for HP, IBM, etc. We have more than 5 years with working for projects, service delivery by SLA and I Mais

$8 USD / hora
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0.0
nimishpg

A proposal has not yet been provided

$5 USD / hora
(0 Comentários)
0.0
mariobrenes

Trainer and an independent consultant in environment and Microsoft products. MCP, MCSA, and MCSE: Security Windows 2003 Server, MCTS: BDD 2007, Exchange 2007, and MCT 2009, Lync 2010 Administrator. Transcript ID (738 Mais

$12 USD / hora
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raviteja554

User administration (setup and maintaining account) Maintaining system Verify that peripherals are working properly Quickly arrange repair for hardware in occasion of hardware failure Monitor system performance Cr Mais

$5 USD / hora
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0.0
kaushik11084

A proposal has not yet been provided

$5 USD / hora
(0 Comentários)
0.0
sburns1992

A proposal has not yet been provided

$8 USD / hora
(0 Comentários)
0.0
otpisani1

Dear client, I can do a job for you 100 % sure. Possess many years solving problem like yours or System administrator and technician issues. I didn't live trail on freelancer but on elance I take some test skills, e Mais

$5 USD / hora
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jsapolon

Hi, I can help you. PERSONAL SUMMARY A highly competent and organized systems administrator with experience of software procurement, installation, administration & compatibility. I am good in troubleshooting and I Mais

$5 USD / hora
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jtmr1980

i have a verry god team oriented to customer service with many different areas skills i can mention: Windows Server from 2000 to 2012 - Very Experienced Windows Desktop from XP to 8 - Very Experienced Exchange Serv Mais

$8 USD / hora
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guptakishan

Hi, we have over 15 year of experience in IT sector for providing support service on Windows, Linux solaris networking and IT security, kindly share your communication details /email ID so that we can send the formal Mais

$7 USD / hora
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0.0
arielm305

La propuesta todavía no ha sido proveída

$16 USD / hora
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Aarbin

Greetings from Aarbin Technology Pvt Ltd We are experienced Microsoft Certified professional with more than 12 years of Technical Support Experience. Our area of expertise is Technical Support , Small Business Serve Mais

$5 USD / hora
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0.0
bukovinov

1) Your team availability. We are located in CST. --- I am available from 0:00 CST to 2pm CST (may be available afterwards if needed) 2) An Excel / Word file with Skills-Experience levels of your team in different Mais

$8 USD / hora
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0.0
kiske84

Hello, I've been working in IT for 13 years and for the last 8 years I've been working as SAP Basis. I'm very experienced for your request and also I'am capable to face new challenges. I can provide you my cv of Mais

$10 USD / hora
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jitenderbansal

A proposal has not yet been provided

$24 USD / hora
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0.0