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Technical Support Team

We are a Managed IT service organization in constant grow and would like to work with a reliable, knowledgeable, and experience team to help us with tickets resolution. Most of our clients have Windows server/workstations environments with different variations ranging from small to large organizations.

We would like to hire an agency/company that is able to provide support for ad-hoc, day/night time work, and occasional weekends. We will initially provide 20 hours a week and if we are satisfied with the work your team provides, the hours will be progressively increased.

The areas we need help are as follow:

- Diagnose, configure, and troubleshooting both hardware/software issues (servers/workstations).

- Server upgrades, migrations.

- Active Directory, Exchange, Domain Services, DNS, etc.

- Firewall, routers setup, configuration, and troubleshooting.

- Hyper-V, VMware.

Requirements:

- Reliable internet connection

- Provide excellent documentation of ticket(s) resolution.

- Communicate as needed with our Techs to assure tickets resolution & updates.

- Provide a report on tickets status at 7:00am CST (Monday-Friday) if updates were not provided the day before.

Proposals:

To be considered, you must provide the following information:

1) Your team availability. We are located in CST.

2) An Excel / Word file with Skills-Experience levels of your team in different areas such as: technologies, applications, environments, etc. For example: Very Experienced / Confident / Some experience.

3) Hourly IT Support cost if tickets are resolved within the following time frame:

a) If ticket is fully resolved the same day

b) If ticket is fully resolved by the end of next day

c) For all the rest

Thanks and look forward to work with your team!!!

Habilidades: DNS, Arquitetura de software, Administrador do Sistema, Área de trabalho do Windows, Servidor Windows

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Acerca do Empregador:
( 1 comentário ) Quezon City, Philippines

ID do Projeto: #5090925

20 freelancers estão ofertando em média $7/hora para este trabalho

identityself

We are really interested to work on yr job , its very interesting task and we love to do new things so lets start discussion on MB. Thanks

$7 USD / hora
(7 Comentários)
4.8
darkobazulj

I have small team of three and our core is technical support and server maintenance. Everyone have over 13 years of experience in IT on various fields. We are from Croatia GMT +1. If we take a ticket then ticket is Mais

$8 USD / hora
(5 Comentários)
4.6
minuthomas

Hallo, Please have a look on my profile. I have more than 4 years experience in all the categories that you have mentioned here. I shall take care of your customers and servers. The detail required are given below. Mais

$12 USD / hora
(6 Comentários)
2.8
vivooo

everyone will just shout that they can but unable to tell how lol !!! all of other bidders are just sells person not developer then how they are assuring you that they can ? ;) www.freelancer.com/u/vivooo.html check my Mais

$5 USD / hora
(3 Comentários)
1.0
avdhutswd

Sir I can do this work accurately, honestly and in timely manner. Confident. Hourly it support cost for same day $2/hr and for next day $3/hr.

$2 USD / hora
(0 Comentários)
0.0
kumarpushpendra

Hi Being a system administrator, we are into the same environment as desired in the project. Recently we have implement Server 2012 infrastructure in our domain and last year deployed the ESXI i.e virtualization in Mais

$5 USD / hora
(0 Comentários)
0.0
ikfamit

Hi, I'm support head for a company I Knowledge Services, Pune, India. My team consists of 7 people (including me) for providing support related to AD, Firewall, Network, PC performance. Feel free to discuss further Mais

$5 USD / hora
(0 Comentários)
0.0
EngBaraaZakariya

Hello , I am Information Systems Engineer, I am specialized with desktop applications and I have a good experience with these programs. We can see it happening together as you described Best Regards Eng Baraa

$5 USD / hora
(0 Comentários)
0.0
hrhrohit

We are a tech team from garland tax, doing support for servers. We have our techs working from India. They will available over phone and chat. Monday to Friday cst time

$8 USD / hora
(0 Comentários)
0.0
bukovinov

Hi, I have been working with Micsrosoft producs for more than 5 year and I am certified on latest Microsoft technologies. You can check my certifications hereand validity period: https://mcp.microsoft.com/authent Mais

$11 USD / hora
(0 Comentários)
0.0
binhexsys

Hi, Having 14+ years of IT Experience. Handling overall administration of LAN, WAN systems involving design of network layouts, configuration & maintenance of devices, application servers and databases. VMware Mais

$5 USD / hora
(0 Comentários)
0.0
ulwijekoon

Hi, I have 2 two resources with Software Engineer and System Admin. Fine below the required information. 1) Your team availability. We are located in CST. We are 11.30 Hours ahead to CST time but will be available Mais

$7 USD / hora
(0 Comentários)
0.0
PrinceJion

IT Professional Overview Over 12 years of professional experience in different segments of IT eg. infrastructure design, development and maintenance, Datacenter design, technical support and application design Mais

$16 USD / hora
(0 Comentários)
0.0
ashishmasih

Dear Sir, I have more than 3 years of experience on Mail and hosted servers. I will compelte your task or Job sucesscfully as I am giving support more than 1500 client on same platefrom. I'm working with Tier 3 D Mais

$6 USD / hora
(0 Comentários)
0.0
jtmr1980

Hi, my team is formed of 7 persons we work 24/7 we speak English, Spanish and Indy. we are experts in all related to Microsoft Server, Microsoft desktop, and Servers app (exchange, SQL, SharePoint and more) we a Mais

$5 USD / hora
(0 Comentários)
0.0
rdfonseca

Please view my Linkdin profile, and my experience http://pt.linkedin.com/pub/ricardo-fonseca/13/191/795/

$5 USD / hora
(0 Comentários)
0.0
da140110

i have mctip and ccna certification. I have been working with windows 7 years. I am teaching windows server for it student now. I have good skill on using english. Hope to join this support team. Thank you!

$5 USD / hora
(0 Comentários)
0.0
Aarbin

Greeting from Aarbin Technology Pvt Ltd. I am an experienced Microsoft Certified professional with more than 12 years of Technical Support Experience. My area of expertise is Technical Support , Small Business Server S Mais

$5 USD / hora
(0 Comentários)
0.0
mizka

A proposal has not yet been provided

$5 USD / hora
(0 Comentários)
0.0
djakovchyuk

A proposal has not yet been provided

$11 USD / hora
(0 Comentários)
0.0