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open source help desk software

I need an open source help desk and shared inbox software and its customization to meet the requirements. Previous knowledge and experience of customization of such suggested software is must.

I need an open source help desk and shared inbox software and its customization to meet the requirements. Previous knowledge and experience of customization of such suggested software is a must.

Some features needed as below:

1. Create an entry (call it an order or a ticket) in the system with an email (this is important and primary feature required)

2. Amends the exiting ticket via email using some reference number in the subject line

3. Multiple groups to use the same system and have a dashboard to track the assigned or unassigned tickets

4. Each group may have one email or multiple emails to create/update the tickets

5. User logins and access to ticket depends on the group memberships (one user can have more than one group membership)

6. Some mechanism to notify users if

- A new ticket is created

- Tickets are not updated for certain period based on SLA defined

- Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to such tickets

7. Multiple domain emails

8. Available on desktop and as a mobile app

9. Available to external user and customers

Habilidades: Arquitetura de software, Programming, Open Source, Suporte ao Cliente, Helpdesk

Sobre o Cliente:
( 12 comentários ) Richmond, Canada

ID do Projeto: #34864327

7 freelancers estão ofertando em média $139 nesse trabalho

excellencegroup

I have already prebuild help desk software in Laravel and Vue js. Let me know if your interested. I will share link.

$140 CAD in 7 dias
(43 Comentários)
5.0
golosoft

Hi, I read your description. I've professional experience in software development. For more detail contact me. Thank you...

$30 CAD in 7 dias
(11 Comentários)
4.5
AZTURK1

Hi, I have 5 years of experience deploying and maintaining the following: ✅ Server Operating Systems: Windows Server 2003 to 2022, Ubuntu, Debian, RHEL, CentOS. ✅ Directory service: Active Directory, OpenLDAP. ✅DNS, Mais

$300 CAD em 1 dia
(9 Comentários)
4.2
konanhenry1111

⭐⭐⭐I can start now and I am confident that I can do it ⭐⭐⭐ I have 10 years of experience in this field and I have these skills (Helpdesk, Customer Service, Programming, Open Sourceand Software Architecture) so just che Mais

$30 CAD em 1 dia
(5 Comentários)
3.4
mmarjs22

Dear client! I have all skills of this project and want to discuss with you. Thanks for your time.

$140 CAD in 7 dias
(0 Comentários)
0.0
mrmozulfiqar

Hi, there I am a well experienced full stack developer. I have understood your task and start working on it. Lets chat and communicate further.

$250 CAD in 15 dias
(0 Comentários)
0.0
Abhi62655630

Sir I am good working data entry and ms Excel , ms word, ms office, I am good skills data entry experience good

$80 CAD in 7 dias
(0 Comentários)
0.0