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Technical Support

The Technical Support Representative is the primary point of contact for technical support and customer service. The Technical Support Representative will troubleshoot and resolve technical issues that customers may experience with the product.

Responsibilities:

Respond to incoming customer requests and inquiries related to products or services

Answer questions about company products, policies, and procedures

Provide technical support for company’s products by identifying problems using a variety of diagnostic tools

Escalate issues to higher levels of support as needed

Troubleshoot problems with hardware, software, and systems

Research solutions to problems in order to provide accurate information to customers

Assist other team members in solving complex problems

Participate in training sessions on new products or technologies as needed

Requirements:

Excellent communicator who can listen and empathize with customers - Excellent analytical skills with high attention to detail - Self starter who can work independently - Ability to work well

We're an IT company that specializes in fixing computer problems. We help people and businesses get the most out of their IT investments. If you have a computer problem, we have a solution!

You've come to the right place for computer or laptop technical support. Feel free to post your computer questions in the comments below. Our experts are here to answer your questions and help you troubleshoot any computer problems you may be having.

Habilidades: Teste de Software, Suporte Técnico, Administrative Support, Computação em nuvem, Gestão de Site

Sobre o Cliente:
( 0 comentários ) Mumbai, India

ID do Projeto: #34858938

19 freelancers estão ofertando em média ₹982/hora nesse trabalho

jatindhoot

Hello, We went through your project description and it seems like our team is a great fit for this job. We have expertise in designing, developing, and maintaining fully-fledged and functioning platforms with database Mais

₹1000 INR / hora
(10 Comentários)
6.5
linuxwarm

Hi, I have 19 years of experience as Sys Admin/DevOps. I have been managing Linux and Windows sever and providing 24x7 support. I will resolve all of your current problems and provide you these services as an ongoing Mais

₹1500 INR / hora
(48 Comentários)
5.8
gelomaurice25

I have a lot of experience with Customer service and Techinal support. Empathy reassurance and rephrasing as its finest. Willing to start asap!

₹1000 INR / hora
(0 Comentários)
0.0
Azeminus

Hello, I interested to know more about this tech support position. The job ad did not say if this via phone, email or chat. I have worked for Dell in similar position for few years. I can share my CV if we contiune to Mais

₹1000 INR / hora
(0 Comentários)
0.0
saravanas92

Hello, I have worked for infosys and tech mahindra (tech support) in similar position for few years. I can share my CV if we contiune to talk with this.

₹1000 INR / hora
(0 Comentários)
0.0
Muhammadtkhemani

I am interested in this Vrtual Assistant task and let me assure you that I have 3 years of experiences in data entry , Amazon FMB , Listing creation , Customer Support , managing Charge back , a t z claims , feedback , Mais

₹750 INR / hora
(0 Comentários)
0.0
dipak2808

I have 7 years of experience in Technical Support. I was promoted to Technical Support Team Lead. Now I am QA team lead and working on Manual and Automation testing. I am good at Black box, white box testing and load Mais

₹1000 INR / hora
(0 Comentários)
0.0
coderedsolution

Hi there, I am a professional full-stack .Web developer with more than 3 years of rich experience in .Web development and I am 100% confident that I am perfectly fit for this job. Please send me a message in chat so we Mais

₹1000 INR / hora
(0 Comentários)
0.0
nareshtech750

I'm Interested in this task to work on [login to view URL] us assume I'm 3+ yrs experience with this customer support handling and to the project neatly and clearly with mentioned timing Kindly notify any updates with this bid

₹750 INR / hora
(0 Comentários)
0.0
mpsooares

Hello! I have experiene of 10 years with IT support, and I worked with a lot of different areas like Cisco Virtual Engineer as bilingual support, email support, data center report, worked at Fiat Chrysler Automobile a Mais

₹1000 INR / hora
(0 Comentários)
0.0
adrielang3

A Call Center experience for almost five (2) years in different departments: Technical Support, Email Support, and Number Portability.

₹1000 INR / hora
(0 Comentários)
0.0
Steven88bg

I have got an 8 years of experience and my managers and Directors are happy that I'm hard worker and doing my job right without having any major issues or caused any trouble. Also have helped some of my colleagues to b Mais

₹1000 INR / hora
(0 Comentários)
0.0
ibanezaprilmarie

I help business owners in building customer loyalty and add value to your brand by making it easier for customers to do business with you. I'm a committed customer service professional with more than 2 years of experie Mais

₹1000 INR / hora
(0 Comentários)
0.0
venkatchandra789

My understanding of the work is what makes me an excellent candidate to hire as a freelancer. I have worked on a project very similar to this before, and I am sure that I can replicate its success while working on the Mais

₹1000 INR / hora
(0 Comentários)
0.0
shenjereellison2

After all the time at work doing all the sales and marketing stuff I think I am the ideal candidate plus the best training I have received from Social sales rep as customer service

₹1000 INR / hora
(0 Comentários)
0.0
bittusevlievli

I am 3 years Technical Diploma Computer Engineer and CCNA certified with more than 10 Years Experience.I have successfully Completed Pan African e-Network Project.I was managing Project,Coordination with different coun Mais

₹1000 INR / hora
(0 Comentários)
0.0
govindjha2512

Hello, Hope you are doing great. I am suitable resource of your project . I have 7 years experience in IT industry. Previously I was working as Desktop engineer, Server Engineer, Senior Deployment and Migration engi Mais

₹1000 INR / hora
(0 Comentários)
0.0
AKY27

I am IT professional, having 3+ years of experience in Technical support. Working with leading MNC company as a Technical support Engineer.

₹800 INR / hora
(0 Comentários)
0.0
luxragavan31

I have 3+ years of exp as a technical support enginner and I have also won 100% quality award continuously for 4 months in 2022. And my average customer rating out of 5 is 4.67 in the last 1 year in my organisation.

₹850 INR / hora
(0 Comentários)
0.0