Fix Blank Agent Performance Data

Our CCMA/ACCS/CTI reports are returning “No data available” wherever agent performance should appear. I am trying to view historical metrics—specifically call duration, number of calls handled, and customer-satisfaction score—but every query comes back empty for every single agent on the platform. The data exists in real time and the front-end dashboards formerly worked, so I suspect the problem sits somewhere between the CTI data store and the historical reporting layer (indexes, ETL schedule, or permissions). What I need from you • Pinpoint the root cause of the missing historical records. • Restore reporting so the three metrics above populate correctly for all agents. • Provide a brief document of the fix (SQL scripts, config changes, or scheduling adjustments) so the team can reproduce it in the future. • Validate the solution by running a sample report that clearly displays the now-populated data across multiple date ranges. Please bring whatever tooling you prefer—SQL Profiler, SSRS, PowerShell, log analyzers—so long as the end result is consistent, reliable data in the CCMA/ACCS/CTI historical views.

ID do Projeto: 40308755