Encerrado

quality assurance for technical support

I run a web hosting company where the support works from my office in India. For the longest time we were focusing on just being available to staff and fixing issues asap. The problem is that this left my staff responding like robots, emotionless to clients needs etc...

I need assistance from someone preferably in India to invest about 1-2 hours per day improving this situation. Going through tickets and chats, challenging bad response and awarding good ones. Maybe even assisting me in writing a costumer support guige. Clearly I need someone with deep understanding in Costumer support and quality assurance. Of course good English and understanding of North American standards is important.

Please make a bid for monthly work

Habilidades: Administrador do Sistema, Treinamento

Ver mais: technical writing training, technical writing course, technical support company, support admin, i need technical support, india web writing, india assistance, admin system for company, training course writing, technical works, technical support, Support, support system, invest, hosting support, costumer support, c# quality, C Quality, admin india, admin and support, costumer writing, tickets support system, support tickets system, support writing, tickets system

Acerca do Empregador:
( 34 comentários ) St_Laurent, Canada

ID do Projeto: #169569

22 freelancers estão ofertando em média $247 para este trabalho

docenta

Please check your PMs. Thanks, [url removed, login to view]

$200 USD in 0 dias
(21 Comentários)
4.7
aroramalini

Please see PMB

$250 USD in 30 dias
(1 Comentário)
3.3
misulica

Please check PMB

$200 USD in 10 dias
(7 Comentários)
3.4
funnyhoney

Hi, Pls view PMB.

$100 USD in 5 dias
(1 Comentário)
2.8
vbgata

Please see PMB.

$200 USD in 0 dias
(1 Comentário)
2.2
meconsulting

Although I am not located in India, I have experience in resolving client issues and dealing with "trouble" tickets and writing user guides. I am a North American consultant and bidding for a monthly amount. Wendi

$300 USD in 30 dias
(1 Comentário)
2.0
catatonyc

I would be perfect for this project. I have 4 years of customer service experience, 2 years training experience, and have all the technical skills to understand the support tickets/chats. I have ran a small, 100+/- c Mais

$275 USD in 0 dias
(0 Comentários)
0.0
websupport

We are a group of people who are currently working as level 1-2-3 technical support engineers. We are capable of handling live chat, phone and ticket/email for sales, billing and technical support.

$222 USD in 30 dias
(0 Comentários)
0.0
yogesh8810

I am mech engineer and in QMS planing , i am working as MR and CR Managment Representative and Customer Representative for a company which is going for TS16949 Standards , which is automobile standard and mainly focuse Mais

$251 USD in 30 dias
(0 Comentários)
0.0
deepaksaini138

We will provide you complete customer satisfaction surveys, which enables you to measure the satisfaction of your customers in easy way. total result will be identifying the key areas where you need to be improved O Mais

$250 USD in 30 dias
(0 Comentários)
0.0
drphoton

Hi. Please check your PMs.

$300 USD in 0 dias
(0 Comentários)
0.0
COGWebTech

Hi! We are COGWebTech. A Web Development Wing of CogenTech Management Consultants Pvt. Ltd. We will do the Job for you . We can start immediately. Please contact me as early as possible. I am expecting a positive Mais

$250 USD in 20 dias
(0 Comentários)
0.0
svadnere

Hello Sir/Madam, My name is Sumeet Vadnere. I am technical support person and doing the same job in my office I have good experience in handling Live Chats, Email Support and solving technical issue.. Waiting for you Mais

$200 USD in 10 dias
(0 Comentários)
0.0
MsMiller

I have a project management/IT business analysis background, with customer-focused experience. Additionally, I have previously managed call center functions for a high-speed internet service provider as a help desk ma Mais

$250 USD in 15 dias
(0 Comentários)
0.0
pauloletra

I have never done this kind of job, but I am a teacher, a Boy Scout Leader and, above all, a costumer who likes that is heard and understanded. I Presume this qualifies me for the job in question. If not, please accept Mais

$300 USD in 30 dias
(0 Comentários)
0.0
AsgharA

please see PM

$225 USD in 30 dias
(0 Comentários)
0.0
NirajPandey

pls select me as the best option for this.

$260 USD in 30 dias
(0 Comentários)
0.0
reukhan

Hi! I have sent you details in PMB. I seriously think that we should forge a partnership. Regards

$250 USD in 30 dias
(0 Comentários)
0.0
datadeutsch1

Greetings! We may be able to assist you on that. Please check PM. Thank you.

$300 USD in 30 dias
(0 Comentários)
0.0
hadialamqazi

Dear Sir/Madam! Please check your PMB. Regards

$300 USD in 30 dias
(0 Comentários)
0.0