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Are you our Customer Service Hero?

Hey! Do you want work that never gets boring?

We are a video hosting and streaming SaaS company looking for a Customer Service Hero to support our customers in the USA.

You could be just the person we need if you...

* Are fluent in both written and spoken English;

* Have previous experience servicing English-speaking customers (preferably for a SaaS company);

* Can explain even the most complex software functionality in simple terms;

* Are ready to learn the ins and outs of our video hosting and streaming platform;

* Can create easy-to-understand step-by-step guides;

* Have excellent computer literacy including Windows, MS Office (Outlook, Excel, Word) and Web;

* Are a quick learner who's always excited to acquire new skills;

* Have a problem-solving attitude and like to figure things out;

* Are responsible, dedicated and positive;

* Can work during US business hours;

It's also a PLUS if you have...

* Basic Linux knowledge and understanding of HTML;

* Basic understanding of TCP/IP Networking & DNS;

* Basic knowledge of video formats, codecs, CMS platforms like WordPress, CRM solutions like Intercom, Social Networks and Google Analytics;

WHAT WILL YOU BE DOING?

1. You will go through a training period (1-2 weeks) during which we will ask you to read all Help Center articles and watch all of our existing video tutorials until you have perfect understanding of the functionality of our video hosting platform.

2. During this time, you will also keep an eye on the emails that we send to clients and gradually start to answer common customer questions or direct customers to specific articles.

3. When you become an email pro, you will begin to take over all customer communication, including phone calls.

4. You will also create new Help Center articles and video tutorials.

IN THE END OUR CUSTOMER SERVICE HERO WILL...

...Be able to digest all incoming questions and map them to what we offer. He or she will be able to guide the customer with patience and explain what steps to take in a very simple way.

This is a long-term full-time opportunity for the right person.

Tell us why we should hire you!

Habilidades: Suporte Técnico, Gramática Língua Inglesa, HTML, WordPress, Comunicações

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Acerca do Empregador:
( 0 comentários ) Plovdiv, Bulgaria

ID do Projeto: #25435360

21 freelancers are bidding on average $6/hour for this job

bindmission

Hello, Hope you are doing well. I have 7 years of experience in Wordpress ,DNS and Linux. I have good experience in customer support management. I will be happy to join your team. Thanks. Vishnulal

$8 USD / hora
(93 Comentários)
5.8
adminiglobe

Hello, I read your project details carefully. I am running a Bpo and having a complete setup here with systems, high-speed internet, headphones, power backup, and other facilities. I have a complete team and I will pr Mais

$8 USD / hora
(10 Comentários)
3.6
sodais

Hi, I am an experienced customer support representative who have been working in this industry for last four years now i am having good English accent which proper grammar hopefully will be able to do this job perfect Mais

$3 USD / hora
(5 Comentários)
2.9
madanvikas75

Hello Sir, I have 15 years experience in IT support specially in Windows server and windows desktop support. I have strong troubleshooting skills to solve the problems on windows platform. I have experience in rhel 7 Mais

$3 USD / hora
(1 Comentário)
2.9
jazzvaga

Hi, Thanks for checking my proposal. I have worked for several VA assignments in the past. Please share more details so I can share my relevant skillsets for this position. Have worked for an Israel based SAAS comp Mais

$5 USD / hora
(1 Comentário)
1.6
Madani246810

I have solid experience in technical support domain with 9 years of experience. I have supported more than 20,000 customers with technical [login to view URL] requirement matches with my skill set. I have worked on TCP Mais

$3 USD / hora
(1 Comentário)
1.2
lorainekarey

I work as a communication representative for 2 years and I'm very good with my job. I am a very fast learner and excellent communicator

$6 USD / hora
(0 Comentários)
0.0
hantoyma

Hello, I have more of 10 years of experience working as a technical support engineer, during this time, I have covered L1 and L2 support engineer. During this time, I have provided technical expertise to customers in Mais

$10 USD / hora
(0 Comentários)
0.0
$6 USD / hora
(0 Comentários)
0.0
$8 USD / hora
(0 Comentários)
0.0
praveenpatil525

Hello, I have 6+ years of experience in various domains which includes customer support, technical support and as an cyber security consultant. And good hold of communication, I believe your job description suits my p Mais

$8 USD / hora
(0 Comentários)
0.0
shiva1312lsp

Hello there, I read your description and understand you need customer care support staff. I have working experience in the customer care sector, and I am a very positive person. Helping your company to maintain it's c Mais

$11 USD / hora
(0 Comentários)
0.0
akulkarni7500

Hard Working Relevant Skills and Experience I am a very Good Man And Very Hard Working

$6 USD / hora
(0 Comentários)
0.0
drrafi66090

I am interested to work on this project. Let me allow to work on it. I can assure you about the quality of the work.

$2 USD / hora
(0 Comentários)
0.0
frontarolli

I'm a Cloud and SR Infrastructure Analyst with more than 12 years on IT area. Microsoft, VMWare and ITIL Certifications More info about my resume is available on my LinedIN: [login to view URL] Mais

$8 USD / hora
(0 Comentários)
0.0
jeffrinjosephath

I can do the work with confident as a team player in your company

$6 USD / hora
(0 Comentários)
0.0
Adonaysuarez

Soy Bilingue B2 certificado por el Aptis. Tengo experiencia de 2 años laborando como asesor comercial hotelero y guia de turismo. Tengo todo el tiempo y la disponibilidad para desempeñar este reto.

$4 USD / hora
(0 Comentários)
0.0
avotroy

My experience providing outstanding customer service, achieving sales goals, and growing and nurturing beneficial account relationships positions me to substantially impact Hypothesis. By leveraging an insightful abili Mais

$2 USD / hora
(0 Comentários)
0.0
primeasia70

Hello sir, thatnks for your job posting. I have these qualities. I am so interested that there will be a tanning. So i can give you best support. I can work more that 40 hours in a week. I have good knowledge in micros Mais

$4 USD / hora
(0 Comentários)
0.0
aquaticbubble

My name’s Harris. I have been working in an International Call centre for over 7 years. Now I am working from home office as a freelancer offering the below services:  Phone support (inbound/outbound )  Live chat sup Mais

$3 USD / hora
(0 Comentários)
0.0