Network & Support Technician for MSP

@farooqtahir2013

With my decade-long experience in Network and Systems Administration, VoIP and Cybersecurity, I have consistently managed to help businesses of all sizes with their unique IT infrastructure needs. I am well-versed with TCP/IP, DNS, DHCP, VLANs and the likes; and proficient in working with routing, switching and VPNs just to name a few. My knowledge extends not just to Cisco products but a wide range of vendors such as VMware, IBM and Mikrotik which allows me to provide solutions that are best suited for your specific environment. What truly sets me apart is my ability to manage projects on my own without hand-holding. Having single-handedly handled troubleshooting, installations and cable runs gives me confidence that I can do an amazing job supporting your end-users both remotely and onsite as required. My strong documentation habits will ensure comprehensive records are maintained on your SyncroMSP system giving you a clear picture of every issue resolved. In addition, you get the advantage of my skills in VOIP (Cisco CUCM/CME), Wireless systems (Cisco and Ubiquiti), Security (Palo Alto, Checkpoint) and Virtualization (VMWare) that are crucial for an MSP environment. Proactive communication coupled with fast response times are attributes that past clients value me for and I'm sure these coupled with my existing skillsets will make me a valuable addition to your network support team. Let's make this work!

@noursherif030

With over half a decade’s worth of experience under my belt, I am confident that I possess the technical know-how, communication skill, and proactive mindset to seamlessly fit into your MSP environment. From reading and interpreting network diagrams to troubleshooting and optimizing network connections using Cisco technologies, my adeptness at grasping complex networking concepts will elevate your team’s efficiency and project delivery. Drawing from my expertise in Windows Server, Active Directory, and VPN configurations which aligns with the scope of your project, you can be assured that no stone will be left unturned in delivering top-notch quality. Being an inherent problem-solver means I'm more than just capable of pinpointing issues - I excel at resolving them swiftly. My proficiency with SyncroMSP will enable me to keep up with your ticketing system requirement while skillfully updating the knowledge base for future reference. Moreover, my strong documentation habit fits seamlessly with your desired criteria for documenting all work in Hudu while ensuring a pragmatic approach towards closed tickets without any follow-up.

@edwarddzi8f

Hi! I can help you with this. Network engineering has been my bread and butter for over 10 years now. VLANs, firewall rules, VPN configs, DNS and DHCP troubleshooting are things I do daily. Same goes for Windows Server and Active Directory environments. I'm Edward and I'm used to working independently, managing my own ticket queue and documenting everything properly without being asked. I've worked in MSP style setups before so the workflow of picking up tickets, diagnosing remotely, and closing them out cleanly is second nature. Happy to chat more about this.

@letswork92

Hello, I understand that you're seeking a skilled Network & Support Technician for your MSP environment, with an emphasis on diagnosing and resolving complex network issues independently. With over 12 years of experience in managing LAN/WAN environments, I have a proven track record of handling remote support tickets end-to-end while maintaining clear communication with clients. I'm proficient in TCP/IP, DNS, DHCP, VLANs, firewall rules, and VPN configurations. My hands-on experience includes working within ticketing systems like SyncroMSP and documenting all work meticulously in knowledge bases such as Hudu. Additionally, I am comfortable interpreting network diagrams and have worked extensively with Windows Server, Active Directory, and Microsoft 365. My strong documentation habits ensure that every detail is noted without needing reminders. To better align my approach with your expectations, could you share the most common types of issues your team encounters? Looking forward to the opportunity to contribute to your success.

@Nexacon

With over three years of solid, hands-on experience in network support and as an MSP technician, I believe I'm the ideal candidate for your project's Network & Support Technician role. Demonstrating a proven ability to diagnose and resolve complex network issues, I've honed my skills in managing LAN/WAN, firewalls, switching, VoIP, among others. Furthermore, being familiar with SyncroMSP and Hudu, your ticketing system and knowledge base of choice, I can ensure thorough documentation throughout my work. What sets me apart as a freelance Virtual Assistant is my dedicated approach towards managing client queues independently. With the ability to prioritize tickets based on their impact and subsequently closing them without follow-up, efficient service is guaranteed. My strong capability in reading and interpreting network diagrams further ensures that I can navigate your systems with ease. Lastly, my fast response time, professional communication skills fostered by years of customer-facing roles makes me the appropriate fit to seamlessly handle client interactions. As a freelancer committed to quality work, detailed documentation and timely resolution of all issues are second nature to me. Choose me for unmatched technical expertise coupled with an unwavering commitment to client satisfaction at every touchpoint.

@MohAlwjeeh

As an IT engineer with over a decade of experience, specializing in Active Directory, Network Administration, and Windows Server, I am confident that I am the perfect fit for your MSP technician role. With more than three years in a network support capacity for multiple clients, my hands-on experience aligns seamlessly with your requirements. I have developed extensive knowledge in TCP/IP, DNS, DHCP, VLANs, firewall rules, and VPN configurations, more than sufficient to handle any network issue thrown at me. What sets me apart is my proven ability to manage my own queue efficiently and prioritize tasks based on their impact. This means that routine issues won't constantly be escalated to you; instead, I'll solve them independently and document the solutions meticulously. Your mentioning of network diagrams resonated with me deeply. I understand how crucial it is to be able to read and interpret them without assistance. You won't have to hold my hand through this process! Lastly, solid written documentation habits exemplify my work ethic; I write things down without being told. This aligns perfectly with your need for meticulous and comprehensive documentation within your ticketing system and knowledge base. My focus will always be leveraging my technical expertise to ensure a seamless network and support for your MSP clients. Let's team up for unmatched IT efficiency!

@mhmamun360

Hello, You need a self-sufficient technician who can take full ownership of your MSP service queue, resolving complex network and server issues without constant escalation or supervision. I will manage your SyncroMSP tickets by implementing deep-level network diagnostics for LAN/WAN bottlenecks and configuring secure VLAN/VPN tunnels across client firewalls. I’ll ensure all resolutions are meticulously documented in Hudu, maintaining a clean knowledge base while managing Active Directory and Microsoft 365 environments. I have over 8 years of technical experience engineering and supporting complex web and server architectures, ensuring high availability and seamless connectivity. As a professional bonus, I will perform a baseline security audit on your client VPN configurations to ensure all remote access points meet current hardening standards. Which specific client environment or recurring network bottleneck should I prioritize tackling during my first week? https://www.freelancer.com.bd/u/mhmamun360 Best regards, Md Mamun Hossain