Technical Phone Support Specialist Needed

@b2btechnology20

As an experienced technical support specialist for over a decade, I have cultivated the necessary skills to ensure each customer interaction ends with a 'problem solved' and a five-star experience. My extensive background in web development, PHP, CRM, and troubleshooting hardware and software issues has afforded me with the ability to diagnose problems quickly and guide users through clear step-by-step fixes. Additionally, I am highly fluent in English which ensures our communication will be seamless. Not only am I familiar with remote-desktop tools and basic networking concepts to handle common OS problems effectively, but I’m also adept at recording every detail in the cloud CRM system for robust metrics and knowledge base management. Importantly, my schedule aligns perfectly with US business hours and I have access to a steady internet connection as well as a noise-free workspace – guaranteeing my full availability to immerse in your project. Understanding the significance of your SLAs, my average handle time under 8 minutes doesn't compromise on customer satisfaction (90%+ score) or data-privacy/compliance breaches. With me by your side, you'll receive the daily call log report, weekly summaries of recurring issues (with potential knowledge-base updates), and concise tickets showcasing replicable troubleshooting steps that’ll set up Tier-2 smoothly. Invest in my expertise and let’s transform those frustrated callers into raving fans together!

@sandeepatwork

Hire me, I have 14 years of experience in server and system administration and Network Administration. I have managed shared servers, VPS servers, dedicated servers, GoDaddy Hosting, AWS Cloud Server, Digital Ocean Cloud Server, Google Cloud, DNS, domains, SSL certificates, Plesk Panel, Red Hat, CentOS, Ubuntu, and so on. I am a Microsoft and AWS-certified engineer. In which I have managed the following things: EC2, Load Balancer, RDS, Route53, S3 Bucket, Light-Sail, SES, Work-Mail setup, Snapshot, Volume, Auto Scaling, AMI, IAM Role, SSL Installation, Dedicated Server, Shared Server, WordPress, Django, PHP, MySQL, LAMP server, etc. I have migrated Thousands of websites from shared hosting to AWS Cloud servers. Skills: CI-CD, GitHub Actions, Pipeline, Jenkins, Auto deployment, DNS, Domain, Website Migration , SSL Installation of Domains and Subdomains, Installation of LAMP, Nodejs, NPM, Java, Ruby on Rails, WordPress, PHP, PhpMyAdmin, MySQL, Installation of Windows Software I have Already completed more projects successfully for cloud server Installation, SSL installation, WordPress setup, AWS, EC2, etc. I'd love to work with you. Regards Sandeep Kumar

@ocbineesh

Hello, With over 15 years of focused experience as a Support Engineer. I'm confident that I can provide support for your customers. I have a friendly voice on the line—native-level English. I am a full-time freelancer, available 16x7. Please find my work history to ensure my experience. thanks Bineesh

@AnchelHuman

⚠️ IF YOU’RE NOT HAPPY, YOU DON’T PAY ⚠️ I have over five years of experience in technical support, consistently achieving high customer satisfaction ratings. My background in diagnosing software and hardware issues aligns perfectly with your project, and I’m skilled in using tools like Zendesk for efficient record-keeping. I understand the importance of transforming caller frustration into satisfaction. I would ensure every interaction is solution-focused, guiding users step-by-step while keeping accurate logs for ongoing improvement. With a commitment to clear communication and problem-solving, I’m ready to deliver long-term success for your team. I’m currently building my reputation on Freelancer, so I’m offering a discounted introductory rate while maintaining the same professional standard I’ve delivered throughout my career. Let’s connect and create those five-star experiences together! Regards, Anchel

@TrystonSA

I’ve read through your project and I’m confident I can help you get this done properly. With extensive experience in technical support, I excel at turning frustrated callers into satisfied customers. I have a solid understanding of troubleshooting, remote-desktop tools, and networking concepts, allowing me to quickly diagnose and resolve issues. My background includes using CRM systems like Zendesk, ensuring accurate record-keeping and quick escalations when necessary. I am committed to achieving your targets, including maintaining a First Contact Resolution rate of 70% and managing average handle times effectively. My friendly, confident voice and clear communication style will create a positive experience for your customers. I have a stable internet connection and a noise-free workspace, ready for US business hours. Send me a message and I’ll quickly walk you through my approach and the next steps. Regards, TrystonSA.