we are IT services company we have list of services such as ( computer maintenance and troubleshooting and we need to write our stuff handbook.
need someone who has experience in creation of technical manual for my techie. Perfect English.
The idea is to learn and teach the techie our working procedures - user manual , add some sections that a user manual includes such as a front coverage,introduction, minimum requirements, support information, keyword used in user guide, installation and uninstall steps, and contact, index, and so on... an expert should know what else.
The benefits of the technical guide (handbook) are written. We sure all our techie are familiar with our services and following our procedures and a most common technical issues FAQ already written.
The job must includes re-design of document to get a look and feel as a user guide,
Required: Experience in creation or edition of user guides or user manuals and handbooks.
I will provide list of our services we offer and the need to be explained how to deal with it ( for example : installing sound card so u will explain how to do the step by step
I will provide some examples documents which you can rewrite from them.
the expert should provide some examples
We are an IT services company we have list of services such as (computer maintenance, troubleshooting and we need to write our technician handbook.
We are looking for someone who has experience in compiling technical manual for our techies; should use professional and perfect English language.
The idea is to guide and teach the techie our working procedures. We expect our technician hand book to include-but not limited to- the following:
1.2. How would an ideal day in a techie person be (schedule of timely visits/tasks)
2.2. Usage of Mobile Phones
2.5. Inventory (car and in-shop inventory lists)
2.6. Additional Tools
2.7. Double Agent Time Sheet Process
2.9. Password Policy
2.10. Software Policy
2.12. Taking Computers Off-Site
3.3. Guidance Engineers
3.4. Dispatch Flow
3.5. Morning/End of Day Procedures
3.6. Field Notes
3.7. Call Back Alerts
3.8. Recalls or Warranty Work
4. Red Flags & Closing
4.1. Technical Red Flags
4.2. Behavioral Red Flags
A. Weekly Time Sheet
B. HIPAA Confidentiality Agreement
C. Geekmobile Inventory SKU List
D. License Plating SOP
E. Customer Work Order Form
F. STS User Guide
G. ExpenseIt! Guide
H. Manual Invoice
I. Check lists (as appendix)
TABLE OF CONTENTS
1. Mission Objectives
2. Level 1 - Pre-Operations (Pre-Op)
3.1 In-Store Forms
4. Level 2 – Diagnostics
4.1 PC Doctor
4.3 Virus Scan
5. Contact Client
6.1 Motherboard / Power-related service
6.2 BIOS Errors
6.3 STOP / SU Errors
6.4 Common Operating System Errors
6.5 Windows Registry
6.6 Operating System Service Checklist
6.6.1 System Tune-up and Optimization
6.7 Virus Removal
6.8 Spyware Removal
6.9 Winsock2 and Dial-Up Networking (DUN)
6.10 Operating System Repair
6.10.1 Soft Install Windows 98/SE/ME
6.10.2 Clean Install 98/SE/ME
6.10.3 Format Installation of Windows 98/SE/ME
6.10.4 Windows 2000/XP Repair Methods
6.11 Common File Extensions for Data Backup
6.12 Generic / Quick Fixes
We will support you with similar materials to be implemented and any other useful information as needed.
We want to be sure that all our techies are familiar with our services and are following our procedures in other words we expect every person in our techies team to implement the same procedures/standards whenever handling client requirements.(client shouldn’t feel any difference when we change his/her techies)
We will provide list of our services we offer and the need to be explained how to deal with it ( for example : installing sound card so u will explain how to do the step by step
the expert should provide some examples/explanations as needed from his own experience.
Documentations should be as follow:
• MS Word – Well Formatted
. PDF (eBook)
• Presentation – (to be presented to staff/managers about the guide, we expect it to include samples, general information to introduce the guide so they can read it and refer to it at later stage. Should cover as much information as possible.