Technical Support for MSP

We are looking for companies which can provide help desk and managed IT services.

Responsibilities and Duties

Job Responsibilities:

Must be able to work a set schedule with rotating on-call duties

Take initiative and provide prompt, accurate follow-up to tickets and support calls

Ability to flourish under limited supervision

Must be fluent in Windows Administration on Server 2003 to Server 2016

Collaborate with Engineering, Product Management and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases

Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)

Build and maintain solid working relationships with partner teams (such as Engineering, Sales, etc)

Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures).

Qualifications and Skills:

Bachelor degree in Computer Science or related field; equivalent work experience considered

At least 2 years prior experience in a support related position

Proficient in Windows (Windows Server 2003, 2008, 2012, 2016) and working knowledge of Linux/Mac

Previous experience with Cisco is a plus!

Previous experience with ticketing tools (Connectwise & labtech) a plus!

Excellent oral and verbal communication skills a must!

Able to exercise good judgment of priority based on customer impact

Adaptable to new technologies and processes

Strong interpersonal skills so as to be able to work in a team oriented environment

Understanding of any virtualization platform HyperV & Vmware & basic Routing & Switching networking.

Habilidades: Cisco, Rede de Administração, Gestão de projetos, Redação técnica, Servidor Windows

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Acerca do Empregador:
( 0 comentários ) Montreal, Canada

ID do Projeto: #17725465

Concedido a:


I think I am a good fit for this project job because I have all the qualities that you are looking for. Experience is the golden factor with this type of project and I have a minimum of 3+ years of working experience i Mais

$5 USD / hora
(0 Comentários)

6 freelancers estão ofertando em média $10/hora para esse trabalho


Hello, Hope you are doing great! I am a professional system admin and head of a IT company of my own. I provide ongoing IT support and services to international clients like yours. I have a team of 5 and i am specia Mais

$27 USD / hora
(169 Comentários)
$11 USD / hora
(10 Comentários)

Dear Hiring Manager, I’d like to be considered for your Project. I’m a System Administrator with a strong background With Installing, Migrating, Configuration of Windows Server, MS 365, Exchange Server, PowerShell s Mais

$7 USD / hora
(7 Comentários)

Hello, I am Prosenjit an expert in AWS, Azure, VMware and multiple Microsoft technologies. I am interested to work with you on this project and make it a success with help of my Skill and experience. I have a en Mais

$5 USD / hora
(7 Comentários)

Hi Team, I am a network consultant with 12 years of experience. I have done many similar [login to view URL] skp I'd is [login to view URL], We can have a call and discuss our plans please feel free to contact me. I ha Mais

$5 USD / hora
(13 Comentários)