We would need a Call Center Software or application that could calculate variable incomes (bonuses)for agents in real time.
If you think you can provide us with such an application or if you think you can create one, please bid.
15 freelancers are bidding on average $1463 for this job
Hi, what sort of metrics would the bonus be calculated based on? Do you have an exisiting software or you're looking for a call center solution that includes the bonus calculator piece?
I have experience in building contact center incentive / commission based compensation models for enterprise organizations. I have designed the models as well as built solutions to manage.
Dear Sir, I am truly eager to carry out this project in no time at all once you have chosen me to do it. Please kindly have a look at your PM. I look forward to hearing from you. Thank you.
Please let me know what type call center solution you are using. Which component is being used for call routing. Does this solution have reporting fecility. To discuss this you can call me at @ +919741546661