November 2, 2009
Project: 24/7 live answering services
Part A:
Having all the required hardware and software for the project.
To date I have the following requirements for part A which includes a working HP dual core PC, A PLDT DSL broadband (line) modem and active account, verizon router and voip account which can receive and call out to the United States and Canada, a working Windows XP (Operating System), Microsoft Office 2003 application, a usb noise reducing headset and a yahoo messenger account.
Part B.
Required trainings and software (downloadable or not)from the employer. As any employer who uses a computer specially those connected to the internet have pools of customers, there must always be a database which is supported by either softwares or hardwares which requires access, must be provided to the the Virtual Agent. In addition basic training must be provided by the employer so that the Virtual Agent can easily grasp the facets of the business.
Part C:
Multitasking documentation and the core of the job
As any agent hired to multitask, it takes patience, perseverance, positive attitude and honesty to complete daily tasks. And as an experienced Call Center Agent one must learn time management, attention to details and discipline to make ends meet thats for the employer, customer and the agent. All of these are not learned thru trainings but thru experience from top caliber Call Centers. Having work on the Call Center industry for almost 4 years I have all of these virtues to meet your requirements below:
To handle 10 calls a week
to transfer calls.
To get 5 emails a week and to initiate a follow up call.Optional. sales telemarketing with bonus
Total Bid Cost is $ 110.00