We need a technical support representative, with experience in web development to help answer customer questions regarding our products and services.
You will need to help debug customer issues by gathering relevant customer information and escalating to Tier 2 support as needed.
Customer issues are diverse and technical so you need to be able to learn quickly so you can answer the same customer questions when they come in.
Schedule: Weekends (Saturday and Sunday) 12 PM (noon) - 8 PM PST.
There will also be other opportunities to fill in during the week on a as needed basis if you are available.
-Strong spoke and written English skills
-Technical background and strong understanding of HTML
-Basic linux skills
-Basic understanding of networking (ex. Junior Sys Admin)