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Technical Customer Support rep - for live chat and ticket support

We need a technical support representative, with experience in web development to help answer customer questions regarding our products and services.

You will need to help debug customer issues by gathering relevant customer information and escalating to Tier 2 support as needed.

Customer issues are diverse and technical so you need to be able to learn quickly so you can answer the same customer questions when they come in.

Schedule: Weekends (Saturday and Sunday) 12 PM (noon) - 8 PM PST.

There will also be other opportunities to fill in during the week on a as needed basis if you are available.

Required skills:

-Strong spoke and written English skills

-Technical background and strong understanding of HTML

-Basic linux skills

-Basic understanding of networking (ex. Junior Sys Admin)

Habilidades: BPO, Atendimento ao cliente, Suporte Técnico, Testes / Garantia de qualidade, Testes de Usabilidade, Teste de Website

Ver mais: web development opportunities, testing opportunities, support admin, pst to html, opportunities in web development, technical experience, support live, qa skills, n-tier development, testing and qa, technical support, technical chat support, support representative, support linux, rep, live support, live chat support, live chat rep, live chat help, live chat customer, Linux support, junior web, customer services, customer representative, customer help

Acerca do Empregador:
( 26 comentários ) United States

ID do Projeto: #3060516

14 freelancers estão ofertando em média $6/hora para este trabalho

promactinfo

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$7.28 USD / hora
(79 Comentários)
8.1
ilicotech

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7.2
witscomputing

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6.5
simona2002

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4.0
vette95

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usvworker

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sqltango

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tjmalik

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$3.64 USD / hora
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monobytescom

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saurabhsept06vw

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ssudhakarvw

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eastindian

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hoho5000

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yashpal961

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