On-Site PSF Process Trainer

@suel20

Hello, I’m an experienced corporate trainer with a strong background in customer service, CRM processes, and operational training for front-line teams. I have worked with leading MNCs including Wipro, Infosys, IBM, WNS, and Amazon, where I delivered training programs focused on customer experience, communication skills, service workflows, and performance improvement. For your requirement at the Zedex Tata Motors facility in Daultabad, Gurgaon, I can design and deliver a structured, interactive training program that covers the full PSF calling lifecycle. The program will include service appointment handling, customer complaint management, workshop coordination, CRM follow-ups, and customer retention strategies. My sessions are highly practical and include interactive classroom learning, real-life role-play scenarios, live demonstrations, and on-floor shadowing exercises so the team can immediately apply the techniques in their daily work. Deliverables will include a structured training outline, presentation slides, role-play scenarios, quick reference job aids, and a post-training assessment with feedback on team strengths, improvement areas, and recommended next steps. I would be happy to discuss your team size, training schedule, and the earliest dates for conducting the on-site program.